Are you a dynamic problem-solver who thrives in a fast-paced environment and enjoys using technology to improve processes and customer service? AAM wants to hear from you.
Founded in 1990, AAM has been a trusted leader in professional HOA management for over 36 years, managing diverse communities including master-planned, single-family, condominium, active adult, and urban properties. In this role, you will oversee a portfolio of HOA communities, blending strategic thinking with hands-on problem-solving. You’ll apply financial, contract, and compliance expertise while building strong relationships with homeowners, boards, vendors, and service partners through clear communication and confident leadership.
Position Responsibilities:
- Provides administrative support and other tasks as directed for the assigned Community Manager.
- Partners with AAM's Management Team to ensure compliance with State & Federal Assoc. Laws.
- Develops a working relationship with community board members and various committees.
- Answer and provide customer service to homeowner calls and emails.
- Assists with community inspections according to AAM's management contract.
- Attend evening Board meetings and assist with assigned post-meeting follow-ups.
- Assist in the preparation and attend annual meetings.
- As directed, assists with reviewing monthly financials and submits community accounts payable.
- As directed, assists in obtaining bid proposals. Prepares bid comparisons for manager and board review.
- Maintains accurate and current association records, calendars and website.
- Maintains meeting schedule and open communication with contract vendors.
- Maintains strict adherence to community and company deadlines.
- Works with Administrative Assistant with updates in community disclosure packages.
- Performs other duties as directed.
Knowledge, Skills & Abilities:
- Strong computer software and internet proficiency.
- Excellent interpersonal skills: positive written and verbal communication abilities.
- Time Management: the ability to organize and manage multiple priorities.
- Proven customer service experience, with a strong emphasis on problem resolution.
- Ability to interact and work positively and effectively with staff at all levels.
- Advanced communication skills (both verbally and written).
Physical Demands & Work Environment:
- Sitting in an office setting utilizing a computer and other office equipment.
- May be required to lift boxes, fill paper trays, and other minor physical tasks.
- Walking and/or driving throughout community as needed for inspections and other property needs as designated.
- Sitting and standing for moderate periods of time.
- Utilizing personal automobile for commuting to and from office and assigned communities.
