Technology Product Manager, Retail & eComm

Technology Product Manager – eCommerce & Retail Systems

Department: Technology

Reports To: Dir. of Technology 

Location: Detroit/Hybrid

***Candidates must reside in the Detroit Metro Area***

Position Summary:

Key Responsibilities:

• Own and drive the eCommerce and Retail technology product roadmap, aligning priorities with revenue growth and customer experience goals.
• Partner with business leaders across eCommerce, Retail, and Customer Service to define and deliver technology enhancements.
• Support and optimize platforms including Shopify, Tap Cart, Avalara, Loop Returns, and Global-e for international eCommerce.
• Oversee website merchandising enablement, digital asset management systems, and content workflows.
• Ensure seamless integration with ERP systems (including NetSuite) for order management, revenue recognition, and gift card processing.
• Enhance customer service tools and workflows to improve post-purchase experience and operational efficiency.
• Collaborate with cross-functional teams to deliver scalable, high-quality solutions on time.
• Use tools such as Click-Up and SmartSheet to manage priorities, track deliverables, and communicate progress.
• Provide regular reporting on product performance, KPIs, and project updates to stakeholders and leadership.

Required Skills and Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field (or equivalent experience).
• 3+ years of experience in product management or a related technology role.
• Strong understanding of product management frameworks, Agile/Scrum methodologies, and software development lifecycles.
• Hands-on experience with eCommerce platforms (e.g., Shopify) and supporting tools such as Avalara, Loop Returns, and Global-e.
• Familiarity with digital merchandising, DAM systems, and customer service platforms.
• Experience with ERP integrations, particularly NetSuite, including revenue recognition and gift card workflows.
• Strong analytical, organizational, and problem-solving skills with a demonstrated ability to manage multiple priorities.
• Excellent communication and collaboration skills, with the ability to bridge technical and business teams effectively.

Benefits: 

Greyson is proud to offer employees a comprehensive benefits package that include

• Unlimited Paid Time Off
• Paid Sick Leave
• 13 annual paid company holidays
• Competitive employee discount
• Paid Family Leave Program (maternity and bonding)
• Company paid long-term and short-term disability
• Tax Advantage Accounts (FSA, HSA, FSA Dependent Care, 401(k), and 401(k) Roth
• Comprehensive Medical Coverage (medical, dental, vision) with company HSA contributions

***Candidates must reside in the Detroit Metro Area***