Overview
At Eastern Airlines curiosity and excitement for growth go a long way. In fact, Eastern Airlines was launched by seekers, adventurers and above all fliers. Our rich legacy and pioneering spirit are still evident in our team today. Our open-hearted attitude, respect for the people we fly and our attention to detail is what sets Eastern Airlines apart from its competitors. Natural curiosity and hunger for wonder are behaviors that make our employees successful. This summary provides a listing of the knowledge, skills and abilities that are critical components of the position for IT Specialist.
General
The IT Specialist is responsible for supporting, maintaining, and administering company hardware, software, and IT systems. This role serves as the first point of contact for end-user technical support and plays a key role in ensuring seamless IT operations across the organization.
This position requires availability to support a 24/7 IT environment, including after-hours and weekends.
Duties and Responsibilities
- Provide end-user support and help desk services related to the Company’s information systems, as assigned by the Director of Information Services
- Set up andassistend users with new or replacement hardware and softwarein accordance withCompany policies, guidelines, and regulations
- Assistinmaintainingand updating the Company’sBusiness Continuity Plan/Disaster Recovery Plan (BCP/DRP)to ensure proper backup of critical systems and data
- Analyze and recommend capital expenditures for hardware and software, orassistdepartments in doing so, to support IT/IS resources
- Participate in beta testing of applications and systems; troubleshoot issues and recommend solutions prior to production rollout
- Monitor IT/IS systems in production to ensure compliance, stability, and reliability
- Assistin developing and improving IT processes, procedures, and policies to enhance security andidentifycost savings
- Provide input and guidance on implementation ofnew technologies, including feasibility assessments and deployment planning
- Monitor, implement, and enforce elements of the Company’s cybersecurity policies and procedures as directed by Senior Management
- Stay current on trends, technologies, regulations, and best practices in IT/IS, and provide recommendations for improvement
- Perform other duties as assigned by the Director of Information Services, CFO, or CEO
Qualifications
- Five (5) or more years of experience in Information Technology, Information Systems, or a closely related field
- Aviation software experience is a plus, but notrequired
- Microsoft Certified Solutions experience preferred
- Experience withMobile Device Management (MDM)solutions
- Scripting experience (e.g., PowerShell) is a plus
- Familiarity withMicrosoft 365 and Azure (administration level)preferred
- Experience working within aticketing system
- Ability to quickly learn and adapt tonew technologies
- Strong verbal and written communication skills
- Ability to work effectively under pressure in a team-oriented environment
- Mustpossessa valid driver’s license and meet Company insurance standards
- Must pass:
- Pre-employment drug test
- Criminal History Records Check (CHRC)
- Must be legally authorized to work in the United States
- Ability to travel asrequired
