People Operations Manager
Vapi (/ˈVɑːpi/):
- We’re creating the shift to voice as humanity’s default interface
- We’re the most configurable platform for deploying voice agents
- We’ve grown to over 600k developers in two years, adding 2,000+ every day
- Try talking to Vapi now!
Why We’re Hiring This Role:
- Vapi is building foundational systems across performance management, compensation, and career development
- Today, too much senior People capacity is consumed by operational work instead of strategy and org design
- This role creates separation between system design and system execution
- The People Operations Manager becomes the execution engine of the People function, ensuring programs run reliably and employees have a consistent, high-quality experience
What You’ll Do:
- 30 Day:
- Ramp on People systems (Lattice, Sequoia One, payroll, benefits workflows)
- Take ownership of onboarding and offboarding execution
- Support ongoing performance cycle logistics and communications
- Build baseline reporting for headcount, attrition, and core People metrics
- 60 Day:
- Fully own execution of performance cycles, including Lattice administration
- Establish consistent onboarding and offboarding experience across teams
- Audit People systems, data integrity, and workflows
- Identify process gaps and begin implementing operational improvements
- 90 Day:
- Implement reporting dashboards for performance, promotions, and attrition
- Drive process automation and scalability across People systems
- Serve as a trusted, responsive first point of contact for employees
Who You Are:
- 5+ years of HR Ops, People Ops, or similar experience in a high-growth environment
- Strong hands-on experience with HRIS and performance tools (Lattice and Sequoia One preferred)
- Deep understanding of payroll, benefits administration, and HR compliance
- Highly detail-oriented with the ability to run multiple programs simultaneously
- Clear, direct communicator who represents the People function with professionalism
- Comfortable operating in ambiguity and building systems from the ground up
- Strong service orientation with genuine care for employee experience
Why Vapi:
- Generational impact: Build the human interface for every business
- Ownership culture: 70% of the company are previous founders
- Kind team: The founders, Jordan and Nikhil, are Canadians
- Tier-1 Investors: YC, KP seed, Bessemer Series A
What We Offer:
- Real stake: We offer a competitive salary and excellent equity ownership
- Comprehensive health coverage: medical, dental, and vision plans
- Team love: We love hanging out, and we do quarterly off-sites
- Flexible time off: take what you need
- More: catered meals, transportation, gym, and a $10k annual L&D budget
Pay Range: $150,000 - $170,000 plus equity and benefits.
