Are you ready to power the World's connections?
If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.
What you'll be doing:
• Onboard new customers while validating and identifying customersneeds, key project timelines, potential challenges and risk factors• Understand, advocate and document the customer’s use case, architectureand roadmap• Drive the adoption and implementation of Kong product features by leadinghands-on product demonstrations and technical workshop sessions• Work with customers to explore new use-cases and expand Kong’s APIplatform usage• Document path to ROI through Joint Success Plan and playbackbusiness value• Build active and meaningful relationships with customers, and emergeas their trusted technical advisor and a partner• Be involved in customers’ renewal and expansion• Effectively manage the tracking and resolution of customer escalationson behalf of the product and services• Manage customer accounts with Kong’s customer maturity modelframework• Periodic review of Kong implementation and walk-through best practices
What you'll bring:
• 4+ years of experience working in a technical, customer-facing role(Technical Account Management, Sales Engineering, Professional Services.• Knowledge of developer concepts such as DevOps, full-stackapplication development and microservices on cloud computing• Excellent communication skills and an ability to concisely articulatecomplex technical issues and solutions• Storytelling with data to articulate business value realised through Kongproducts• Strong collaboration and teamwork with cross-functional teams (Sales,• Product, Engineering, Marketing, Support, etc., to represent the voice ofthe customer.• Strong desire to tackle hard technical problems and proven ability to do sowith little or no direct daily supervision• Experience managing multiple projects at a time while focusing onattention to detail and deliver results across multiple initiatives, such asdriving expansion, customer satisfaction, feature adoption, and retention• Prior experience administering/interacting with an API managementplatforms (plus)• Prior experience working for a technology startup (plus)• Proficiency in Cantonese and Mandarin#LI-KS1
About Kong:
Kong Inc., a leading developer of API and AI connectivity technologies, is building the infrastructure that powers the agentic era. Trusted by the Fortune 500 and startups alike, Kong's unified API and AI platform, Kong Konnect, enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI models. For more information, visit www.konghq.com.
