Position Summary
A Virtual Chief Information Officer (vCIO) – Healthcare is a strategic technology and business leader who serves as a trusted advisor to physician practices, senior living communities, post-acute care providers, and pharmacy organizations. This role aligns IT strategy with clinical, operational, and financial outcomes—ensuring technology enhances patient and resident care, provider productivity, medication management, regulatory compliance, and overall organizational performance across multi-site healthcare environments.The vCIO ensures technology supports safe, compliant, and scalable delivery of care while driving measurable business outcomes across diverse healthcare settings.
Key Responsibilities / Duties
Client Environment & Technology Oversight
- Maintain deep knowledge of client environments, including:
- EHR/PM systems (e.g., Epic, Athenahealth, NextGen, eClinicalWorks, PointClickCare, MatrixCare)
- Pharmacy systems (dispensing, inventory, eMAR integrations)
- Revenue cycle and billing systems
- Imaging systems (PACS) and specialty clinical devices
- Nurse call, care management, and medication administration systems
Strategic Planning & Budgeting
- Develop and manage IT budgets aligned to:
- Practice growth, facility expansion, and new locations
- Occupancy and census trends
- Pharmacy operations and service line expansion
- Create and maintain multi-year technology roadmaps focused on:
- Clinical and resident care quality and safety
- Provider and staff productivity
- Patient/resident access and engagement
- Medication accuracy and efficiency
- Revenue cycle performance and reimbursement optimization
- Multi-site standardization and scalability
Operational Optimization
- Advise on and optimize:
- Clinical and caregiver workflows
- Medication management workflows (eMAR, pharmacy integration, dispensing automation)
- Revenue cycle processes
- Mobility solutions (tablets, handheld devices)
- Connectivity (enterprise Wi-Fi, redundancy, uptime for 24/7 environments)
- Drive integration across:
- EHR, pharmacy, imaging, and specialty systems
- Clinical, operational, and financial data platforms
- Improve data interoperability, reporting, and analytics capabilities
Compliance & Risk Management
- Provide guidance on healthcare regulatory requirements, including:
- HIPAA / HITECH
- CMS, MIPS, and value-based care programs
- Skilled nursing and post-acute regulations
- State pharmacy regulations and audit readiness
- Lead cybersecurity strategy to protect PHI and sensitive data
- Conduct IT risk assessments, business continuity planning, and downtime preparedness for care-critical environments
Executive Engagement & Advisory
- Facilitate Executive Business Reviews (EBRs) with:
- Physicians, administrators, operators, and executive leadership
- Private equity-backed ownership groups
- Translate IT strategy into measurable outcomes:
- Improved patient/resident outcomes
- Reduced medication errors
- Increased provider and staff efficiency
- Enhanced financial performance
Business Development & Growth
- Partner with sales to:
- Support new client acquisition across healthcare verticals
- Deliver technology assessments and gap analysis with actionable recommendations
- Identify and drive white space opportunities, including:
- Infrastructure modernization
- Cybersecurity and compliance solutions
- Cloud and application optimization
- Pharmacy and clinical system integration
- Multi-site standardization
- Collaborate with leadership to develop and refine healthcare-specific service offerings
Knowledge, Skills, Abilities, and Behaviors
- Strong understanding of:
- Ambulatory care and physician workflows across specialties
- Senior living, post-acute care, and long-term care operations
- Pharmacy workflows and medication management systems
- Experience supporting multi-site, distributed healthcare environments with high availability requirements
- Ability to connect IT strategy to:
- Clinical and resident outcomes
- Patient experience and engagement
- Operational efficiency and cost optimization
- Strong executive presence with the ability to influence:
- Physicians, caregivers, administrators, and ownership groups
- Balance of compliance, usability, and financial stewardship
- Excellent communication, leadership, facilitation, and presentation skills
Education / Experience
- 10+ years of IT leadership experience, preferably in:
- Healthcare, physician practices, senior living, post-acute care, or pharmacy environments
- Experience supporting multi-site healthcare organizations
- Bachelor’s degree or equivalent experience
Preferred Qualifications
- MSP experience supporting healthcare clients
- Experience with:
- EHR platforms (Epic, Athenahealth, NextGen, eClinicalWorks, PointClickCare, MatrixCare)
- Pharmacy systems and eMAR integrations
- Familiarity with tools such as ConnectWise, BrightGauge, MyITProcess, Scalepad
- Experience working with private equity-backed healthcare organizations
Work Schedule / Travel
- Standard business hours with flexibility for urgent care or pharmacy needs
- Travel: 20–30% (clinics, facilities, pharmacies, and executive meetings)
Benefits & Compensation-
Meriplex employees receive a full benefits package including medical, dental, vision, disability, group term life insurance, 401K, plus PTO, holiday pay, as well as referral bonuses.Current Pay Range: $150,000 - 200,000/ Annual Salary
Physical Demands:
Sedentary Work – Exerts up to 20 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.
Disclaimer:
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
