About the Role:
The Corporate IT Specialist serves as the primary point of contact for internal team members. This full in-office role demands exceptional interpersonal skills, a calm and professional demeanor under pressure, and a working familiarity with office hardware, phone systems, and support tooling. You will be the face and voice of Resicap, ensuring every interaction is handled with warmth, accuracy, and efficiency.
Key Responsibilities
Customer Interaction
- Serve as the first point of contact for all tickets and office assistance needs.
- Provide timely, accurate, and empathetic responses to questions regarding technical setup and tech usage.
- Escalate complex issues to the appropriate teams while maintaining ownership of the customer experience.
- Log all interactions and resolutions accurately within the ticketing systems.
- Phone & Communications Systems
- Able to manage and operate multi-line phone systems and VoIP platforms with proficiency.
- Setup triage and routing of calls to the appropriate departments or team members.
- Monitor shared voicemail and communication inboxes and ensure timely follow-up.
- Assist in maintaining phone system configurations and escalate technical issues as needed.
Hardware & Office Technology
- Perform basic troubleshooting and upkeep of office hardware including computers, printers, scanners, and peripheral devices.
- Coordinate with leadership for equipment provisioning, repairs, and replacements.
- Maintain an organized inventory of office equipment and supplies.
- Serve as the on-site point of contact for hardware vendors and technicians.
Administrative Support
- Assist with data entry, document preparation, and records management.
- Support scheduling, meeting coordination, and visitor management.
- Contribute to continuous improvement of front-desk procedures and support workflows.
- Maintain a professional, welcoming, and organized reception environment at all times.
Required Qualifications
- 2+ years of experience in a customer-facing support, front desk, or call center role.
- Demonstrated ability to communicate clearly, professionally, and empathetically with customers across all channels.
- Comfortable working in a fast-paced, in-office environment with frequent interruptions.
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and CRM or ticketing systems.
- Strong organizational skills with keen attention to detail.
- Proven ability to multitask and prioritize across simultaneous responsibilities.
Preferred Qualifications
- Experience managing or troubleshooting multi-line VoIP or PBX phone systems.
- Hands-on familiarity with office hardware management (computers, printers, AV equipment).
- Prior experience in property management, real estate, or residential services.
- Exposure to helpdesk or IT support environments is a strong plus.
- Bilingual (English/Spanish) communication skills are highly desirable.
Work Environment and Schedule
- This is a fully in-office position at our Atlanta headquarters – remote or hybrid arrangements are not available for this role.
- The standard schedule is Monday–Friday; occasional Saturday availability may be required during peak periods.
- Physical requirements include prolonged periods of sitting at a desk, operating a computer, and handling office equipment up to 50 pounds.
- Must be able to speak clearly and for extended periods on phone calls throughout the workday.
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