Assistant Regional Supervisor – Field Operations
Location: Miami, FL
Markets include Miami, Miami Beach, Aventura, Coral Gables, West Palm Beach, and more.
OVERVIEW
As an Assistant Regional Supervisor, you are responsible for the reliable operation of IKE kiosks in your assigned cities. Duties include quarterly preventive maintenance, troubleshooting and repair or replacement of defective components, ranging from power supplies to displays and touchscreens. Experience with electrical work or circuitry is a must, including the ability to use a multimeter and read a basic electrical schematic. Working knowledge of networking, digital sign operations or basic control systems is a plus.
The job involves will be working with computers and area-specific software. You will also be responsible for monitoring and supporting daily maintenance staff across multiple channels and dashboards as a supervisory lead. Duties will include looking for issues across your region, helping field techs troubleshoot issues, and scheduling repairs with the appropriate technician, regional technical supervisor or subcontractor. Cleaning and maintaining of IKE Smart City kiosks and occasional assistance with Large Format operations projects may also be required. Looking for someone that will take the initiative and help create solutions. This position does require manual labor with the ability to lift 75+ lbs., driving, and standing/walking for periods of time.IKE is an interactive kiosk platform that connects cities with people through vivid, life-size touchscreen displays, providing an ever-expanding suite of applications that helps them to explore the very best a city has to offer.
Your work will be used by tens of thousands of pedestrians every day, helping them to discover and navigate cities, including food, shopping, events, and social services. It will also allow them to share feedback with cities and stay informed about important events.
WHAT YOU WILL DO
- Visit IKE designated geographical area on a schedule to be agreed upon with your supervisor.
- Must be able to analyze data that is coming in from different sources.
- Monitor IKE status and assist field technicians via Slack and Grafana.
- Swap out doors, monitors, computers, power supplies and other components.
- Communicate and coordinate with fellow employees and contractors to complete tasks.
- Provide backup to local maintenance techs when necessary
- Perform functional tests per established protocol and report results.
- Report problems to manager following established protocol and assist with corrective action. Includes creating and managing support and repair tickets and managing inventory of spare parts kept in market.
- Repairs and routine maintenance including paint touch up, labeling, repair, and component replacements, light electrical work, computer networking, and more.
- Manage the overall health and operation of IKE’s in the region using.
- Support other regional IKE personnel with troubleshooting and repairs as necessary
- May require travel to other Florida regional IKE markets for repairs and maintenance.
- Be on site and hands-on as required as additional support for Florida markets.
- Must be able to learn how to work different software programs related to the job.
ABOUT YOU
- Tenacity to drive projects forward by creatively solving problems, bringing resources to bear, working through or around obstacles, and engaging key internal and external personnel. Self-driven and does not need to be told what to do.
- Valid Driver’s license and reliable transportation
- Flexibility to regularly work in the field in the Miami metro area and occasionally travel to other markets in Florida.
- Treats obstacles as challenges to overcome to achieve success, rather than as reasons to fail. Conceives of and applies creative solutions to problems that block success. Focuses on solutions rather than problems.
- Stays on top of details and remains organized to ensure that the right people are doing the right things at the right times on multiple projects in multiple cities.
- Communicates well to make sure people have the right information to move projects forward, and lets stakeholders know when they need to act to head off problems.
- Highly organized with strong project-management skills. Able to juggle multiple projects, priorities, and stakeholders. Strong attention to detail, especially in engineering, construction, electrical, and troubleshooting.
- Rolls with the punches – flexible and versatile to thrive in a dynamic, fast-paced environment.
- 2 or 4 year degree is a positive but is not required.
- Minimum of 1 year professional experience in related field. Preferred experience in large-scale or high-volume city deployments of smart city, telecom, or other technology infrastructure.
- Experience managing daily activity of technicians including reviewing construction documents.
- Ability to travel throughout regional markets as projects demand.
