Albert helps chemists change the world by building technology that understands how they work. As chemists ourselves, we know what
it’slike when softwaredoesn’twork the way you do — stuck with systems built by people who never spent a dayatthe bench.That’swhy we created Albert OS, the first AI-native operating system for materials science, designed to remove every obstacle between curiosity and discovery.We’relooking for an ambitious and results-driven Regional Director, Engagement & Scientific Architecture to join our growing team. This is a player-coach role: you will lead and develop a team of Engagement Managers and Scientific Architects across North America whilemaintaininga direct individualcontributorworkload across strategic accounts.
You will be expected to model the work — owning customer outcomes, driving deployments, and staying close to the science — while building the team’s capability and delivery quality around you.Ifyou’repassionate aboutcutting-edgetechnology and thrive in a fast-paced, mission-driven environment, we want to hear from you.
What
you’ll
do:
Strategy & Delivery
- Own and execute the North America post-sale delivery strategy across Engagement Managers and Scientific Architects, ensuring alignment with Albert’s Transform 2.0 outcome-based model and regional customer healthobjectives.
- Hold regional accountability for customer health metrics, platform adoption, time-to-value, and NPS across the North America portfolio, translating data into actionable plans for the team.
- Partner with Pre-Sales, Commercial Operations, and Product to ensure seamless pre-to-post-sale handoffs andthat regionalinsights inform GTM strategy and product direction.
- Define team-level delivery standards, playbooks, and quality controls that enable consistent, repeatable execution of Albert’s Wave deployment model across the region.
Execution & Collaboration
- Lead and develop a blended team of Engagement Managers and Scientific Architects; manage resourcing, workload allocation, and delivery quality across North America accounts.
- Maintain a direct individualcontributorworkload across a defined set of strategic North America accounts — personally owning engagement delivery, executive relationships, and value outcomes alongside your management responsibilities.
- Drive consistent execution of Albert’s Wave deployment model, ensuring well-scoped, time-bound delivery cycles across the team andestablishingclear performance standards.
- Collaborate with Customer Engineering, Product, and Commercial Operations to resolve escalations, improve delivery tooling, and standardize workflows in Vitally.
- Act as a cross-functional connector between the North America delivery team and global functions, ensuring regional priorities are represented and resourced.
Leadership & Impact
- Build a high-performing regional team through deliberate hiring, onboarding, coaching, and career development; create clear growth paths for Engagement Managers and Scientific Architects.
- Develop direct reports’ skills and delivery capabilities deliberately; address talent gaps before they affect customer outcomes and create a performance-oriented team culture.
- Surface regional delivery insights, risks, and customer patterns to internal leadership to influence services packaging, product roadmap, and GTM strategy.
- Establish performance controls and quality standards across the North Americateam;recognized as the functional authority for post-sale delivery in the region.
You will have:
- Background in chemistry, materials science, ora relatedR&D discipline; direct bench or applied research experience is strongly preferred.
- 5+ years of hands-on experience in post-sale, professional services, or scientific delivery roles; comfortoperatingas both a practitioner and a people leader is essential, and prior formal management experience is preferred but notrequired.
- Demonstratedtrack recordof developing and managing small, high-performing teams in a SaaS or deep-tech environment.
- Proven ability to own customer outcomes across a regional portfolio, including retention, platform adoption, andexpansionmetrics.
- Experience working within outcome-based or transformation-oriented delivery models, witha track recordof managing complex, cross-functional projects to successful completion; PMP certification or equivalent project management qualification is preferred but notrequired.
- Experience leading or supporting organizational change management efforts, including stakeholder engagement, adoption planning, and resistance management;Prosci, CCMP, or equivalent change management certification is preferred but notrequired.
- Excellent written and verbal communication skills; able to engage credibly with both scientific and executive stakeholders.
- Collaborative mindset with the ability to work effectively across teams and time zones.
- Experience with AI-native platforms, AI-assisted workflows, or deploying AI-related solutions in a scientific or enterprise R&D context is a plus.
Key competencies:
- Leadership:Builds high-performing teams through deliberate coaching, development, and accountability; drives cross-functional initiatives to completion with clear ownership at every level.
- Systems Thinking:Visualizes and designs how delivery processes, customer journeys, and scientific workflows connect to drive measurable business outcomes.
- Empathy:Strong active listening across multiple personas and cultures;translatescustomer and team needs into actionable priorities.
- Collaboration:Strong interpersonal skills with the ability to work effectively across functions and time zones; builds coordination mechanisms that reduce friction as the organization scales.
- Grit:Self-starter and persistent problem solver; relentless in pursuit of progress even in ambiguous or fast-changing environments.
- Adaptability:Comfortable in dynamic, evolving customer and company environments; adjusts approach without losing focus on outcomes.
Why Albert?
We havea huge impact. Albert is a growing team with a global reach.We’rebuilding toward a future where discovery feels like exploration, not administration. Where chemists can pursue their most ambitious ideas without friction.We love our global team. Albert’s home-base is in the California Bay Area, but we have multiple offices and employees sprinkled around the globe: India,Germanyand Japan. In fact, over 50% of our employees work outside of California! An international remote culture is in our DNA.We care about you.
Albert works hard to create a positive environment for our employees, and we think your life outside of work is important too. We work hardand weplay hard.We value diversity. Growing andmaintainingour inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authenticselvesto work andhave the ability tobe successful — every day.We’realways looking for humble, sharp, and creative folks to join the Albert team. If you think you might bea fit, please apply.
