Enterprise Network Engineer I

About the Role

Key Responsibilities

Network Monitoring & Incident Response

• Monitor network infrastructure alerts and events using monitoring platforms.
• Perform initial troubleshooting of network alerts and incidents.
• Identify and escalate issues requiring deeper engineering expertise.
• Follow established runbooks and troubleshooting procedures.

Ticket & Case Management

• Create, update, and manage service tickets in accordance with SLA requirements.
• Document troubleshooting steps and resolution details clearly.
• Ensure tickets contain accurate technical notes and follow-up updates.

Customer Support

• Communicate with customers regarding alerts, incidents, and status updates.
• Assist customers with basic network troubleshooting requests.
• Coordinate with internal engineering teams to resolve issues.

Network Operations Support

• Assist with configuration validation and basic network changes.
• Support troubleshooting related to:
• Switches
• Routers
• Wireless infrastructure
• VPN connectivity
• Participate in internal knowledge sharing and documentation updates.

Required Qualifications

• 1–3 years of experience in networking or IT support roles
• Foundational understanding of:
• TCP/IP
• VLANs
• Routing and switching
• DHCP/DNS
• Familiarity with Cisco, Meraki, or other enterprise networking platforms
• Experience working with ticketing systems (Freshdesk, ServiceNow, etc.)
• Strong troubleshooting and communication skills
• Ability to work effectively in a team environment

Preferred Qualifications

• Cisco CCNA (or actively pursuing)
• Experience with network monitoring tools (LogicMonitor, SolarWinds, etc.)
• Experience supporting enterprise environments
• Basic understanding of firewalls and VPN technologies

Additional Requirements

• Participation in the on-call rotation is required.
• Occasional customer site visits may be required, though these are infrequent and based on business needs.