Technical Support Specialist at Capsa Healthcare

At Capsa Healthcare, we are more than just a healthcare company. We are a team dedicated to engineering better care and empowering healthcare professionals with innovative solutions. Join us in our mission to shape the future of healthcare that may even help take care of your family members one day! View our suite of product solutions offered to clinicians at

www.capsahealthcare.com. We are seeking a Technical Support Specialist who will work as a part of a dynamic service team to assist with technical customer service issues of healthcare products, enhance patient care, safety, and caregiver workflow. Become part of a team that supports the backbone of healthcare. We are a global company, and we are looking for someone who shares our commitment to enhancing the healthcare experience through innovative design. If you are ready to make a difference and help shape the future of healthcare, apply now!

Position Location:

Preferred; Canal Winchester, Ohio or East Coast time zone

As the Technical Support Specialist, your contributions to the team will include:

Technical customer service and support, primarily via telephone and email for customers of Capsa Healthcare product
Provide technical support to external customers focusing on root cause analysis; tasks may include software and hardware troubleshooting, use of remote access software, and other support tools.
Work schedule is 8-5, with flexibility to work other hours/shift, depending upon future business needs. Participate in regularly assigned 24/7, on-call rotation, and temporary shift changes due to product version roll-outs and other business demands.
Perform service request clarification and product warranty verification
Respond promptly to customer inquiries regarding part and service requests

What we ask of you:

Required: Minimum of three years’ experience in customer service or technical support
Preferred: BA/BS
Understanding of ERP and CRM system; Capsa currently uses Syteline and Salesforce.com
Experience measuring AC and DC voltages with a voltmeter

What Capsa offers:

You will enjoy a sold compensation and benefits package, including, but not limited to, the following:

Commensurate salary
Paid time off
Paid holidays
Medical, dental and vision insurance
Paid parental leave
401(k) with company match
Company-paid Life, AD&D and Long-term disability insurance
Voluntary Short-term disability, Supplemental Life, AD&D, Accidental Injury and Hospital Indemnity insurance

EEO/Vet/Disabled

30 To 33 (USD) Hourly

Life at Capsa Healthcare

Capsa Solutions, Rubbermaid Healthcare, and Kirby Lester have been fully integrated to form Capsa Healthcare. Collectively, our passion as a single organization is born out of the same commitment and purpose that our customers have to providing superior patient care. We understand the delivery of healthcare cannot wait; our customers rely on our products and support to deliver superior clinical efficiency and medication management accuracy. For acute care facilities, extended care facilities and retail pharmacies, we continually invest in product development, technology innovation, service, and support to make sure we are the logical choice for products that elevate the performance of healthcare delivery at every point-of-care. For more than 50 years, Capsa has been a leading developer of mobile storage and technology products that improve user workflow, process efficiency, and healthcare outcomes. Headquartered in Portland, OR, we operate facilities in Canal Winchester, OH, Lake Forest, IL, Huntersville, NC, and Agua Prieta, Mexico, and have distribution partners in more than 70 countries.

Thrive Here & What We Value

FamilyFirst Mentality

Commitment to Enhancing the Healthcare Experience through Innovative Design

Global Company with a Dedication to Engineering Better Care</s>