Service Manager

Position:  Service Manager for Doncaster Village - Parkville, MD

Role Overview

Most Important Responsibilities 

• Demonstrate important leadership qualities and take initiative to help guide the team as they make timely high-quality repairs, perform preventive maintenance and deliver exceptional customer service.         
• Work closely with a very experienced Community Manager to communicate the mechanical/technical aspects of the community and make good decisions.  
• Share your knowledge with the team, while continuing to develop your own leadership skills.
• Take direction from the Community Manager to make sure everyone follows CRC protocol.
• Manage the make-ready board, schedule contractors for vacant units, order supplies, schedule and perform pre move-out inspections.
• Assist with scheduled preventative maintenance.
• Oversee quality of final work product, while performing tasks yourself, i.e. turns and tickets.

Most Important Qualifications

• Minimum 5 years of hands-on Service Manager exp required, preferably on a demanding community with 500+ units.
• Proven ability to manage a large team, coaching and development, sharing your knowledge, keeping them motivated, holding them accountable.
• Budgeting knowledge a plus, including overseeing capital projects and renovations.
• EPA required, coupled with actual HVAC skills.
• MUST BE A WORKING SUPERVISOR with a proven track record of stepping up to the plate and taking initiative. 
• Solid technical skills in HVAC, plumbing, drywall, carpentry, electrical, appliance repair.
• Vehicle, driver’s license, tools, willing to pull call.        
• Ability to assess and address problems quickly, good organization skills and strong follow up.

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