Lead the Region. Grow the Brand. Drive Results.
Mukuru is expanding, and we are looking for a driven and hands-on Regional Sales Supervisor to lead our Central Region in Malawi.This role is for someone who thrives in the field — a natural leader who can motivate teams, build strong agent networks, identify growth opportunities, and ensure operational excellence across the region.You will be the driving force behind regional performance, brand presence, and customer growth.
The Role
The Regional Sales Supervisor is responsible for overseeing all Sales Agents and Information Officers within the region. You will ensure that teams are equipped, activated, motivated and aligned to achieve sales targets while upholding Mukuru’s brand and compliance standards.You are Mukuru’s eyes and ears on the ground — identifying opportunities, resolving challenges, and ensuring regional success.
What You Will Own
Regional Sales Performance
- Oversee and drive regional sales targets
- Monitor performance metrics and ensure targets are met
- Analyse sales statistics and identify areas for improvement
- Motivate and coach Sales Agents to maximise performance
Agent Activation & Expansion
- Activate new Agents and Information Officers
- Scout and assess new areas for potential booth and branch setup
- Establish viability of new locations and obtain necessary approvals
- Coordinate logistics, signage and marketing collateral for new deployments
Brand & Customer Growth
- Promote Mukuru services professionally and consistently
- Conduct presentations on Mukuru products and services
- Develop regional brand awareness
- Identify new business leads and growth opportunities
- Educate potential customers on transfer processes and locations
Operational & Stock Management
- Ensure sufficient marketing materials are available for Agents
- Monitor and manage regional expenses
- Ensure stock and cost management is maintained
- Submit accurate weekly reports
Compliance & People Management
- Conduct inspections to ensure agents meet operational standards
- Resolve HR and IR matters within the region
- Ensure all contracts and documentation are completed
- Ensure new staff are trained before commencing employment
- Uphold money transfer procedures and FIA regulatory requirements
What You Bring
Qualifications & Experience
- Sales Degree or Diploma (Essential)
- Understanding and speaking English and Chichewa (Essential)
- Knowledge of Mukuru products and services
- 6+ months Customer Service experience
- Knowledge of money transfer procedures and FIA regulations
Key Capabilities
- Strong selling and negotiation skills
- Leadership and people management ability
- Conflict resolution skills
- Excellent communication skills
- Strong organisational and time management skills
- Problem-solving mindset
- High attention to detail
- Comfortable working in the field
I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!
Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.
If you do not receive any response after two weeks, please consider your application unsuccessful.
NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS
