ETS Hardware Technician/System Analyst at RPC

The Hardware Technician is responsible for providing support, training and troubleshooting for desktop/laptop/tablet computers and associated desktop hardware, software applications, operating systems and network connectivity while maintaining a commitment to excellent customer service.

ESSENTIAL DUTIES include the following:

Software and hardware troubleshooting and configuration for desktop/laptop/tablet computers, such as printer issues, drive mapping, desktop-level AnyConnect/Direct Access issues, machine imaging, virus and spyware removal.
Managing desktops/laptops/tablets using SCCM and Intune.
Troubleshooting desktop wireless issues.
Asset tracking and disposal for personal computers.
Contribute to the sharing of knowledge and continuous improvement of Technology Services teams by creating, using and sharing knowledge base articles.
The ability to gauge a user’s functional or technical abilities and to adjust your communications with them appropriately.
Participate as a member of project teams, as needed.
The employee must occasionally lift and/or move up to 10 pounds.
Other duties as assigned.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill and/ or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPETENCIES:

Education/ Experience

Associates degree in related field preferred
High school diploma, or equivalent required
2 years’ experience as a Service Desk Professional or Desktop Support Analyst

Language Skills

Excellent verbal and written communication skills
Excellent telephone manner
Must have good interpersonal, written, and oral communication skills.

Computer Skills

Knowledge of office applications (Microsoft Office, etc.), security software (anti-virus, anti-spyware) and Internet client programs (Web browsers, e-mail clients, etc.).

Certifications/ Licenses

Comptia A+ preferred

Equal Opportunity Employment

Life at RPC

RPC provides a broad range of specialized oilfield services and equipment primarily to independent and major oilfield companies engaged in the exploration, production and development of oil and gas properties throughout the United States, including the Gulf of Mexico, mid-continent, southwest and Rocky Mountain regions, and in selected international markets. RPC's oil and gas services operating subsidiaries include Cudd Pressure Control, Inc. and Patterson Services, Inc.

Thrive Here & What We Value

Collaborative and supportive team environment

Focus on innovation and creativity

Equal Opportunity Employer

Proficient with Developing Publications, White Papers, Diagrams, and Presentations

Comfortable with occasionally commuting to the Atlanta corporate office or Datacenter

ETS Hardware Technician/System Analyst