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Customer Accounts/Collections Specialist

Company365 Retail Markets
TypeOnsite
ApplyDescription
365 Retail Markets is the most trusted global provider of unattended retail technology, delivering conveniently smart self-service solutions since 2008. The company’s all-in-one platform powers retail spaces across food service, global retail, and hospitality with a comprehensive suite of frictionless smart stores, micro markets, vending, catering, and dining point-of-sale options. These technologies can be found worldwide in corporate offices, manufacturing and distribution facilities, educational campuses, hotels, and beyond.As a nine-time honoree on the Inc.

5000 list of fastest-growing companies in the United States, and with a continually expanding global presence, 365 Retail Markets is committed to growth, innovation, and providing superior, integrated technology that meets the evolving needs of its customers and consumers.The Customer Account / Collection Specialist is a member of the Finance Department and reports to the Senior Manager- Revenue Operations. The Customer Account / Collection Specialist will be involved in many aspects of the accounting and finance functions with a primary focus on day-to-day operations, month-end closing, and audit research. 

Essential Functions & Responsibilities 


  • Maintain accurate and up-to-date customer account information 
  • Respond to daily customer requests for account or invoice changes
  • Develop friendly and lasting relationships with customers regarding their payment activity to ensure timely receipts
  • Prepare and send monthly account statements to customers
  • Prepare Excel spreadsheets of monthly data for external reporting needs
  • Email communication to customers, including report notifications
  • Assist with month-end close including, but not limited to, reconciliation of accounts, detail analysis, and report generation 
  • Establish and update process documents for all accounting functions performed
  • Ensure accuracy, completeness, and timeliness of transactions processed
  • Process payments for customer accounts, including all credit card payments, batching, application, and reconciliation with the credit card processor 
  • Conduct research on discrepancies and make appropriate corrections or adjustments 
  • Other duties as assigned by Finance leadership

Requirements

  • 3-5 years customer account and collection experience 
  • Experience in ERP systems (Sage Enterprise Management) beneficial, but not required
  • Outstanding computer skills including Microsoft Excel and Outlook 
  • Self-managed, self-starter able to work in rapidly changing environment 
  • A team player with excellent communication skills, both verbal and written 
  • Able to interface and maintain effective relationships with all departments, business partners, and employees in a team-oriented environment
  • Ability to adhere to hybrid scheduling

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