Key Outputs
• Leading a Team of Service Artisan to repair Engine and Generator components• Achievement of cost centre financial targets and Key Performance Indicators.• Resolve internal & external customer queries.• Effective control of cost centre expenses and WIP management.• Ensure effective communication between team, management, peers & customers. • Ensure service work is carried out in compliance with quality standards (OEM Guidelines). • Apply policies and procedures; this includes Safety, warranty decisions, service warranty investigations, etc.• Ensure outputs of service audits are achieved.• Apply Barloworld Equipment leadership philosophy.• Achievement of a team environment that enables maximum productivity and profitability (Performance management of team).• Competency development of team.• On the job supervision – safety of team.• Reporting of team Key Performance Indicators and prospects.
Qualification, Experience and Competencies
• Qualified artisan or Mechanic in relevant trade (e.g., Diesel mechanic / Earthmoving Equipment mechanic).• Minimum five years’ experience after qualification.• Service Planner experience for at least 2 years.• Team Leader or Supervisory exposure/experience will be an advantage.• Exposure to managing a Team including Sound interpersonal and communication skills.• Experience with Engine components end to end Process including troubleshooting and problem-solving skills• Understanding of the Quality processes • Able to achieve results utilising talent in team.• Computer literate (MS Office and SIS ET, SAP & CRM).• Basic technical report writing skills & Failure analysis Skills.• Will be required to work overtime including Stand-by Driver’s License – Code B
