Guest Experience Host - Outdoorsy Bayfield, CO (Seasonal)

TypeOnsite

Description

About the Outdoorsy Group

Founded in 2015, Outdoorsy Group pioneered access to the outdoors by building the world’s leading outdoor travel ecosystem. Millions of guests trust Outdoorsy to create lifelong family memories, while hosts rely on its products and innovations to grow their businesses and unlock life-changing sources of income. Outdoorsy Group’s portfolio includes Outdoorsy.com, the largest outdoor travel and hospitality marketplace; the Destination Network, a growing collection of campgrounds and glamping retreats set in some of the country’s most iconic landscapes; and Roamly, its proprietary insurtech platform powering Outdoorsy.com and enabling insurance infrastructure for global marketplaces.

Together, Outdoorsy Group’s businesses are united by a long-term mission: to restore our relationship with the outdoors—and with one another.

About The Outdoorsy Destination Network

The Outdoorsy Destination Network (ODN) is a collection of destinations that lie at the doorstep of the most awe-inspiring and popular outdoor locations in the U.S. Starting with destinations in California, Colorado and Texas. This endeavor exists to create comfort-first ways for all guests to spend time in the outdoors. The company is dedicated to transforming the quality of the guest experience in a category that has traditionally underserved the needs of modern travelers. Named one of Fast Company’s most innovative global travel and hospitality companies of 2023, Outdoorsy is the leading global marketplace in outdoor travel.

Launched in 2023, ODN is designed to fulfill Outdoorsy’s founding mission ‘to restore our relationship with the outdoors and each other’.

About the Role

The Guest Experience Host is responsible for the guest’s customer service experience while at our Outdoorsy Bayfield park. As the first friendly face the guests will see on the property, it is the Guest Experience Host’s goal to deliver an extraordinary check-in, check-out, and scheduling experience. This role asks for an upbeat and empathetic person that is excited to work with people and has a love for the outdoors. The goal of this role is to ensure brand standards of excellence, answer inquiries and make the guest’s administrative journey as seamless as possible.

Requirements

Key Responsibilities & Deliverables

Primary Liaison: Serve as the first point of contact for guests and vendors, providing professional and welcoming representation of the brand.
Multichannel Support: Manage high-volume incoming inquiries via phone, email, and live chat, resolving concerns regarding reservations, billing statements, and general guest needs.
Proactive Outreach: Conduct occasional outbound communication to ensure seamless guest experiences and resolve pending issues.
Service Coordination: Facilitate maintenance and housekeeping workflows by creating and delegating service tickets to ensure timely property upkeep.
Inventory Management: Monitor and verify unit availability to coordinate effectively with external scheduling vendors.
Financial Transactions: Execute accurate cash handling and payment processing using Point of Sale (POS) systems.
Cross-Functional Collaboration: Foster strong internal partnerships and maintain open communication channels with support teams to optimize operational efficiency.

Key Performance Indicators (KPIs)

Response Excellence: Maintain high responsiveness and reliability across all communication channels (email, phone, video, and text).
Guest Satisfaction: Drive positive guest outcomes by utilizing empathy and engagement to resolve complex issues.
Operational Compliance: Ensure 100% adherence to company policies, procedures, and safety standards.
Relationship Management: Successfully foster and maintain proactive communication with internal support teams to streamline operations.

Who You Are

Skills & Competencies

Technical Proficiency: Skilled in navigating various hardware platforms, including laptops, tablets, and mobile devices.
Adaptability: Proven ability to remain calm and effective in an agile, fast-paced environment with frequent interruptions.
Time Management: Exceptional organizational skills with the ability to pivot between tasks quickly without sacrificing attention to detail.
Professionalism: Maintains a polished and professional demeanor when interacting with guests, vendors, and associates.

Physical Requirements & Availability

Flexible Scheduling: Ability to work nights, weekends, and holidays based on business needs.
Physical Stamina: Capable of remaining on your feet for up to 8 hours per day and lifting between 15–25 lbs.

Benefits

Why You’ll Love Working Here

Become part of a collaborative group that values teamwork above all else. As a company, we continue to innovate, challenge the norm in the outdoor accommodation space, and create a place where our team and guests feel energized. We opened our first location in 2022. Today, we have 3 properties across 3 states and are continuing to join more communities each year. Become part of the adventure today!

Competitive Compensation: An hourly rate of $18.00-$20.00/hour DOE.
Growth Opportunity: Join a company in its early stages and help build its foundation for success.
Comprehensive Benefits: 100% company-paid medical premiums for employees, 401(k) [Match], and Flexible PTO.
Work-Life Balance: Enjoy RV rental discounts and a company culture that values a healthy balance between work and adventure.
Vibrant Culture: Modern, energetic environment with ongoing training and an outlined career path.