Job Summary:AssetWorks Field Service Solution (FSS) is a complete AVL/GPS, field ticketing, driver behavior and mobile workforce management solution that improves the efficiency of fleet-based business. Deployed in the cloud, the solution can be implemented quickly and tailored to fit every fleet’s needs and budget. From safety and billing, to reporting and data accuracy, the Field Service Solution connects office staff and field operators in real-time. Optional lone worker and Electronic Logging Device (ELD) functionality keep workers safe in the field, while in-vehicle mobile computers automatically track job locations, hours worked, and time billed. Powerful reports and history tracking allow managers to monitor every aspect of their business.
The Calgary office is responsible for all aspects of the FSS product from new development through to deployment and system support.The Customer Care Analyst role is responsible with software/hardware updates, and fulfilling hardware orders maintaining the ongoing relationship with client, providing support post-deployment, which includes (but not limited to) resolving support calls and emails,. This role serves as the primary for the clients post project deployment and may require periodic travel to customer sites.
Job Description:
As a Customer Care Analyst, key responsibilities include:
Troubleshoot and resolve technical issues for clientsPrepare and fulfill customer hardware purchasesCommunicate problems from and to all levels of usersRemote troubleshooting using a variety of different in-house software toolsActively contribute to on-going process improvementsCreate and maintain Knowledge Base articles and support documentationRequired Skills and Experience:A post-secondary degree/diploma in Information Technology or equivalentCustomer service experienceExcellent telephone, verbal, and written communications skillsStrong organizational, problem-solving, and analytical skillsAbility to multi-task issues and work under pressureBasic computer skills.Nice to Have:Knowledge of mobile communicationsKnowledge of writing basic queries in SQL
Worker Type:Student (Fixed Term) (Trainee)
Number of Openings Available:2
