WHO WE ARE
Empowering Connections, Inspiring PossibilitySageNet is the single, accountable partner unifying connectivity and digital experiences for widely distributed enterprises. We design, deploy, manage, and monitor critical infrastructure across thousands of locations. Our U.S.-based Network Operations Centers operate 24/7, and our national field force delivers consistent outcomes from pilot to scale.Trusted connections guide how we work and what we build. On the networking and digital side, it means reliable, secure, and visible systems that keep every store, every screen, and every customer connected.
On the human side, it means transparent communication, collaborative problem solving, and long-term partnerships with our customers, teammates, and communities.With a three-decade track record in managed services, SageNet boasts a long-term customer base that includes some of the nation’s largest retail, restaurant, c-store, and financial brands. Headquartered in Tulsa, SageNet has regional offices in Atlanta, Toronto, and Washington, D.C.
WHAT YOU’LL DO
SageNet is seeking a Director, Retail Solutions & Partnerships to lead retail solution strategy and help guide product direction for our Digital Experience Business Unit across key verticals, including QSR, C Store, and Retail, while also exploring adjacent verticals for expansion. This role serves as a hands-on retail subject matter expert who elevates our credibility with customers, shapes roadmap priorities, strengthens go-to-market messaging, and develops partnerships that extend our reach and capabilities.The ideal candidate understands how to sell and deliver modern in-store experiences by speaking first to Marketing and Customer Experience leaders and then partnering with IT stakeholders on deployment, operations, and scale.
This role will help focus the Digital Experience portfolio on expanding capabilities in LED, interactive displays, and customer analytics, while building an ecosystem of strategic technology, channel, POS adjacency, and Retail Media Network partners.This role is accountable for influencing retail portfolio growth and strategic deal success within the Digital Experience Business Unit.
Duties and Responsibilities:
Retail Solution Strategy and Product Direction
- Serve as the Digital Experience Business Unit retail, QSR, and C Store subject matter expert, identifying trends, customer needs, and competitive insights to influence portfolio strategy and product roadmap priorities.
- Translate customer experience-driven retail objectives into solution requirements and scalable offerings, with emphasis on LED, interactive experiences, and customer analytics.
- Partner with Product Management and R and D to validate concepts, define minimum viable products, and ensure solutions are deployable, supportable, secure, and scalable for multi-site environments.
- Establish structured Voice of Customer and market feedback loops, including customer and partner conversations, win and loss insights, and industry events to continuously improve offerings.
Strategic Sales Support
- Act as a front-line executive subject matter expert in strategic pursuits, including discovery, solution shaping, customer workshops, executive presentations, and RFP responses.
- Build credibility with Marketing and Customer Experience stakeholders by articulating outcomes, use cases, measurement, and value narratives, then support IT conversations on deployment details such as store networks, edge, device management, security, and operations.
- Collaborate with Sales, Solutions Architects, and delivery teams to ensure proposed solutions align with customer requirements and SageNet standards for supportability.
- Provide field-driven feedback that improves win rates and reduces friction in the sales cycle.
Go to Market Messaging and Enablement
- Partner with the Head of Marketing and Product Management to refine retail positioning and messaging for the Digital Experience portfolio aligned to customer experience first buyers.
- Contribute to content and enablement assets, including playbooks, talk tracks, use case summaries, solution briefs, value and ROI narratives, competitive positioning, and case study outlines.
- Support thought leadership through webinars, industry conferences, customer advisory activities, and partner events.
Partnership Strategy and Ecosystem Development
- Identify, evaluate, develop, and manage strategic partnerships that expand capability and accelerate pipeline growth across technology, channel, adjacent ecosystem, and Retail Media Network partners.
- Define partnership value propositions, joint offerings, and go-to-market motions, including co-selling, co-marketing, lead sharing, enablement, and operational alignment.
- Serve as a primary Digital Experience Business Unit contact for select strategic partners and maintain executive relationships to drive mutual success.
Cross-Functional Collaboration and Leadership
- Drive alignment across Product Management, Marketing, Sales, Solutions Architects, and R and D to ensure consistent messaging and delivery against customer needs.
- Contribute to scaling the Digital Experience Business Unit, with potential to build and lead a team as the business grows.
WHO YOU ARE
Key Qualifications
- 10 or more years of experience in retail, QSR, or C Store operations, retail technology solutions, or multi-site technology deployments, or equivalent combination of education and experience.
- Demonstrated success translating customer and market needs into product direction, solution requirements, and packaged offerings.
- Proven experience supporting complex enterprise sales pursuits as a hands-on subject matter expert, including discovery, workshops, executive storytelling, RFP and RFI support, and solution shaping.
- Experience building and managing partnerships or alliances that extend capabilities or generate demand.
- Strong communication skills with the ability to engage executive-level Marketing and Customer Experience leaders and technical IT stakeholders.
- Ability to travel up to approximately 30 percent as business needs require.
Preferred Qualifications
- Experience with digital signage ecosystems, including BrightSign and other content management workflows in multi-site environments.
- Familiarity with LED deployments, interactive display experiences, customer analytics and measurement solutions, and device and endpoint management at scale.
- Background in managed services, networking, edge computing, and secure remote management for multi-site enterprises.
- Experience working with POS providers, retail systems integrators, or Retail Media Network adjacent ecosystems.
- Demonstrated industry relationships within retail, QSR, or C Store ecosystems that can accelerate partnerships and strategic opportunities preferred.
Key Outcomes in the First 6 to 12 Months
- Contribute to measurable revenue growth within retail verticals by improving win rates, expanding solution adoption, and activating strategic partnerships.
- Establish a clear retail solution narrative and customer experience first value proposition for the Digital Experience portfolio aligned across Sales and Marketing.
- Provide roadmap input and solution definitions that accelerate capabilities in LED, interactive displays, and customer analytics.
- Support strategic deals as a visible subject matter expert, improving credibility, solution fit, and win rates.
- Identify and activate priority partnerships with joint go-to-market motions in place.
WHERE YOU’LL WORK
This position is remote and operates within a collaborative, cross-functional environment supporting the Digital Experience Business Unit. The role includes regular virtual engagement with internal teams and enterprise customers, as well as in-person interaction to support strategic initiatives and customer relationships.
- Travel up to approximately 30% for strategic customer engagements, industry events, partner meetings, and internal planning sessions.
- Regular collaboration with cross-functional teams in a virtual environment.
- Business casual attire when representing SageNet in customer or partner- facing engagements.
- Ability to accommodate varying time zones and occasional early morning or evening meetings based on customer or partner needs.
- Represent SageNet at industry conferences, trade events, and executive-level customer engagements.
PHYSICAL REQUIREMENTS
- Ability to sit and work at a computer for extended periods of time.
- Extensive use of hands and fingers for typing and presentation development.
- Ability to present and facilitate workshops in virtual and in-person settings.
- Ability to travel by car or airplane as required.
- Ability to travel independently, including navigating airports, hotels, and customer facilities.
- Ability to stand and walk for extended periods during site visits, trade shows, and customer workshops.
CLASSIFICATION*:
Salaried/Exempt
POSITION TYPE:
Full-time
TRAVEL REQUIREMENTS: 30% travel (strategic customer engagements and industry events)
DIRECT REPORTS:
No Direct Reports
SAFETY SENSITIVE:
No
Ready to join a team that values trusted connections? Apply now!
Equal Opportunity Employer
SageNet is committed to a skills-first approach when it comes to hiring. As such, we value merit, qualifications, and business needs when making employment decisions. It is the policy of SageNet to provide equal employment opportunity to all employees and applicants without regard to race, color, sex (including pregnancy, sexual orientation, and gender identity), age, religion, national origin, disability, genetic information, veteran or military status, marital status, or any other legally protected status.
SageNet strictly prohibits and does not tolerate discrimination, harassment, or retaliation on the basis of any legally protected status.SageNet will not discriminate against any employee or applicant because they are a disabled veteran, recently separated veteran, active-duty wartime or campaign badge veteran, or Armed Forces services medal veteran in regard to any position for which the employee or applicant is qualified. As a federal contractor, SageNet is committed to taking affirmative action to employ and advance in employment protected veterans, and to treat qualified individuals without discrimination based on their status as protected veterans in all employment practices.SageNet will not discriminate against any employee or applicant because of physical or mental disability in regard to any position for which the employee or applicant is qualified. As a federal contractor, SageNet is committed to taking affirmative action to employ and advance individuals with disabilities, and to treat qualified individuals without discrimination on the basis of their physical or mental disability in all employment practices. If you have a disability or special need that requires accommodation, please let us know by contacting your HR representative or any member of management.
Legal Disclaimer
This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, and skills required. SageNet reserves the right to modify this job description at any time, with or without notice. Employment with SageNet is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice. SageNet will provide reasonable accommodations for qualified individuals with disabilities.As a managed services provider, SageNet maintains a high level of information Security.
SageNet has a published Information Security Policy and provides mandatory Security Awareness Training for all employees. SageNet requires that all employees adhere to published SageNet security policy, failure to do so may result in termination of employment. The SageNet security program is only as strong as our people and as such it is the responsibility of all employees to protect corporate and customer data following best practices and policies.
