Trader Relationship Manager

{ "@context" : "http://schema.org/", "@type" : "JobPosting", "url" : "https://mudrex.freshteam.com/jobs/OD5bo0MjGJwq/Trader%20Relationship%20Manager", "title" : "Trader Relationship Manager", "description" : "<p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:underline;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">About Mudrex:</span></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Mudrex is a Y Combinator backed platform, on a mission to democratize investing.

Retail investors use Mudrex to easily invest in crypto. Our flagship product, Coin Sets, has seen amazing traction in the markets we have launched.</span></p><div><br></div><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">We are growing rapidly, and to sustain and support this rapid growth we are looking to grow our team.

The folks at Mudrex are young and driven to a single purpose - to build a strong self-serving platform that simplifies investing in crypto currency.&nbsp;</span></p><div><br></div><div>Who Are We Looking For?<br>We’re looking for a Trader Relationship Manager (Futures + API) who can manage high-value<br>traders (futures + API) and think beyond individual calls—help us build the TRM function at<br>scale.<br>Key Responsibilities<br>1) Trader Engagement &amp; Success (High-Value Portfolio)<br>● Manage a cohort of high-volume Futures traders (manual + API) with regular call<br>check-ins.<br>● Drive success through platform guidance: order flow, leverage/margin basics, SL/TP<br>usage, liquidation prevention, fee/funding clarity, mark vs LTP awareness.<br>● Handle complex queries and escalations with strong reasoning and calm<br>communication.<br>● Identify risk signals (drop in volume, recurring issues, frustration) and run a retention<br>plan.<br><br>2) API Onboarding, Activation &amp; Growth<br>● Own the onboarding journey for new API traders: lead → setup → first trade → repeat<br>activity → higher volume.<br>● Support practical debugging: API auth/keys, request validation, rate limits, common<br>errors, order/trade IDs.<br>● Coordinate with Product/Tech for API issues and ensure fast closure with clear<br>follow-ups.<br>● Create and improve onboarding materials (quick-start, FAQs, common errors, best<br>practices).<br>3) Team Support &amp; Quality Benchmarks (TRM Scaling)<br>● Mentor/support other TRMs on:<br>○ Futures concepts (margin, liquidation, SL/TP behavior, funding, mark price)<br>○ Handling high-stakes conversations<br>○ Escalation handling and follow-up discipline<br>● Set quality benchmarks for call structure, notes, follow-ups, resolution closure, and<br>trader satisfaction.<br><br>4) Process Ownership &amp; SOP Building<br><br>● Own and improve SOPs across RM workflows:<br>○ VIP/high-volume prioritization<br>○ Escalation routing<br>○ API onboarding flow<br>○ Retention playbooks (drawdown/frustration/repeat issues)<br>○ Weekly reporting format<br>● Identify gaps and reduce repeated issues through better processes.<br>● Think in terms of capacity planning and coverage (portfolio size per RM, segmentation<br>rules).<br><br>5) Reactivate Users Post-Liquidation (Win-back)<br>● Identify users liquidated within their first 10 trades and conduct targeted outreach to<br>reduce churn and help them re-enter trading safely.<br><br>Must-Have Qualifications<br>● 4–7 years in relationship management / client success / dealing desk / VIP support<br>(trading/fintech/crypto preferred)<br>● Strong understanding of Futures trading concepts and trader behavior<br>● Comfortable working with high-volume/professional traders over calls<br>● Working knowledge of API trading flows (REST basics, auth, rate limits, error-handling<br>mindset)<br>● Strong ownership and execution discipline (follow-ups, closure, accountability)<br>● Ability to mentor and think in SOPs/process, not only individual KPIs<br>● Strong English &amp; Hindi + one regional language<br><br>Nice to Have<br>● Experience supporting algo/API traders, market data workflows, or broker integrations<br>● Familiarity with CRM/ticketing tools and Jira<br>● Basic data skills (Excel/SQL/Metabase) to track portfolio health and cohort metrics<br>● Prior experience building/scaling a customer success/TRM function</div>", "datePosted" : "2026-02-28 18:14:32 UTC", "employmentType" : "FULL_TIME", "remote" : "false", "hiringOrganization" : { "@type":"Organization", "name":"Mudrex Inc." }, "jobLocation" : { "@type": "Place", "address": { "@type": "PostalAddress", "streetAddress": "", "addressRegion": "Bengaluru", "postalCode": "", "addressLocality": "", "addressCountry": "India" } } } var translation = { 'employer_title': `Designation`, 'employer_company': `Company/Business name`, 'employer_start_date': `Start date`, 'employer_end_date': `End date`, 'employer_is_current': `I currently work here`, 'employer_summary': `Summary`, 'employer_remove': `Remove this employer`, 'education_degree': `Degree`, 'education_field_of_study': `Field of study/major`, 'education_school_name': `Institution/school name`, 'education_start_date': `Start date`, 'education_end_date': `End date`, 'education_is_current': `Currently pursuing`, 'education_grade': `Grade`, 'education_remove': `Remove this degree` };