At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what's the role all about?
We are seeking a highly experienced and client-facing FCC Business Consultant to support the Director of Professional Services in delivering high-impact, outcomes-led transformation engagements across our Intelligence Driven Operations Services (IDOS). This role operates at the intersection of business analysis, FCC operations expertise, and client advisory—ensuring operational optimisation across KYC, Transaction Monitoring, and Screening environments.
How will you make an impact?
- Lead and facilitate client workshops to elicit business requirements and transformation objectives.
- Conduct current-state and future-state process mapping across KYC, Transaction Monitoring, Screening, and Investigations.
- Perform operational impact assessments aligned to technology deployments and service transitions.
- Assess and optimise alert triage and investigation workflows.
- Design operating model enhancements to improve efficiency, governance, and SLA adherence.
- Identify opportunities to leverage automation and AI to enhance operational efficiency and user experience.
- Drive user adoption initiatives and stakeholder alignment sessions.
- Produce BRDs, functional specifications, and implementation artefacts.
- Partner with Product, Technology, and Delivery teams to align solutions with operational requirements.
- Identify operational risks, regulatory implications, and control gaps.
- Provide consultative guidance to senior client stakeholders.
- Produce executive-level reporting and transformation roadmaps.
- Travel globally as required for workshops and client engagements.
Have you got what it takes?
- 8+ years of experience in Financial Crime Compliance operations or consulting.
- Hands-on experience in KYC, Transaction Monitoring, Screening, and/or Investigations.
- Strong understanding of FCC Investigation Operating Models and regulatory expectations.
- Proven experience facilitating client workshops and eliciting requirements.
- Expertise in process mapping and operational optimisation.
- Prior consulting experience within financial services is desirable.
- Experience supporting technology implementation programmes is preferred.
- Excellent stakeholder management skills.
- Strong documentation skills including BRDs and process maps.
- Willingness to travel globally.
- Project Management / Business Analyst certification desirable.
Interpersonal Skills
- Excellent stakeholder management capability.
- Strong analytical and problem-solving mindset.
- Commercially aware with strong ownership.
- Credible and confident in global client environments.
- Proactive and collaborative.
Requisition Details
Role Type: Individual ContributorReporting to: Group ManagerRequisition ID: 10183
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
