The Enterprise Account Specialist (EAS) is a strategic, operations-focused role responsible for owning the enterprise-level operational, contractual, and readiness infrastructure required to support large, multi-site health system partnerships. This role ensures enterprise accounts are fully prepared for successful deployment by managing EPIC/Aura readiness pipelines, LSA development, payer alignment, and enterprise onboarding. The role involves long-term strategic planning, business development, and delivering high-quality services aligned with Baylor Genetics core values and the hospital's mission and objectives.
Primary Focus Areas
· Health system and IDN partnership development, including contract pursuit and executive alignment· EPIC/Aura enterprise readiness & integration pipeline· LSA generation, operational contracting, and amendments· Payer alignment & reimbursement workflow coordination· Enterprise onboarding, implementation, and business operations· Executive relationship management across clinical, operational, laboratory and IT leadership
Key Responsibilities
· Identify, pursue, and advance enterprise health system and IDN partnerships, including leading contracting efforts aligned with organizational strategy and growth priorities.· Build and manage executive-level relationships across C-suite, clinical, operational, laboratory, and IT leadership to support enterprise alignment, execution, and long-term partnership success.· Lead the full EPIC/Aura enterprise readiness pipeline· Own enterprise roadmap management, timelines, and risk tracking· Coordinate pre-build readiness and implementation kickoffs· Build and sustain trusted relationships with C-suite executives, senior leaders, and key health system stakeholders· Own creation and management of enterprise LSAs· Coordinate with RCM, Legal, Medical Affairs, Product, Finance, and Sales· Manage enterprise onboarding timelines and cross-functional handoffsMaintain enterprise SOPs, documentation, and workflows· Manage escalations across multiple sites or regions· Prepare enterprise QBRs and performance reviews· Identify and support enterprise expansion opportunities
Qualifications
· Bachelor’s degree in business, healthcare management, or a related field (master’s preferred).· 5+ years of experience in sales, account management, or business development within the healthcare and genetic testing sector, particularly with enterprise systems.· Understanding of the continuum of care within clinical and diagnostic genetics.· Proven track record of engaging with C-suite executives and senior leadership in hospital settings· Excellent communication, negotiation, and relationship-building skills.· Ability to work collaboratively in a fast-paced, cross-functional environment.· Strong understanding of health system operations and governance· Experience with EMR integrations (EPIC preferred)· Familiarity with LSAs, payer workflows, and enterprise onboarding· Strong cross-functional coordination and communication skills
