Salesforce Business Analyst at Safe-Guard Products

Job Title: Salesforce Business Analyst (Hybrid)

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Only considering candidates residing in the Atlanta, Georgia area

Location:

US-GA-Atlanta (Sandy Springs)

FLSA:

Exempt

Job Overview:

As a Business Analyst, you will play a pivotal role in the development and optimization of Salesforce-driven business processes and solutions. This role focuses on collecting, analyzing, and documenting business requirements to support the design and implementation of scalable workflows and features within Salesforce.

Key Responsibilities:

Collaborate with stakeholders to gather and document business requirements for Salesforce-based process enhancements and new feature development
Analyze existing workflows and identify opportunities for automation and optimization within Salesforce
Translate business needs into clear, actionable user stories and functional specifications for Salesforce configuration and development
Act as a Salesforce subject matter expert (SME) for internal and external stakeholders
Participate in defect resolution related to Salesforce data, workflows, and integrations
Support testing efforts including UAT, scenario creation, and quality assurance for Salesforce enhancements
Partner with reporting and analytics teams to define and maintain Salesforce dashboards and reports
Monitor and communicate key Salesforce metrics and KPIs
Maintain documentation related to Salesforce process design, configuration, and lifecycle management
Provide regular updates and communications to stakeholders regarding Salesforce project status and outcomes
Build strong relationships with internal teams and external partners to ensure successful Salesforce adoption and usage

Job Requirements:

BA/BS in Business, Communications, Information Systems, or related field.
2+ years of experience in Salesforce business analysis, product management, or project management.
Proven experience gathering and documenting business requirements for Salesforce implementations.
Strong understanding of Salesforce platform capabilities (Sales Cloud, Service Cloud, custom objects, flows, etc.).
Experience working in complex matrix organizations and cross-functional teams.
Excellent analytical, critical thinking, and problem-solving skills.
Proficiency in data analysis and visualization tools (e.g., Looker, Power BI).
Superior presentation and communication skills.
Ability to work independently and manage multiple Salesforce-related projects in a fast-paced environment.
Experience with process documentation and Agile methodologies.
Proficiency in MS Office (Word, Excel, PowerPoint).
Salesforce certifications (e.g., Salesforce Business Analyst, Administrator) are a plus.
Must be authorized to work in the U.S. and able to pass a background check.

Company Benefits:

Medical, Dental, and Vision Insurance
Flexible Spending Account
Health Savings Account
401(k) Plan with Company Match
Company-paid Short-Term and Long-Term Disability
Company-paid Life Insurance
Paid Holidays and Vacation
Employee Referral Program
Employee Assistance Program
Wellness Programs
Paid Community Service Opportunities
Tuition Reimbursement
Ongoing Training & Personal Development
And More!

Safe-Guard Products International is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law.

Life at Safe-Guard Products

Safe-Guard Products International is comprised of nearly 500 colleagues from a multitude of countries, cultures and perspectives representing a wide-range of disciplines including account management, accounting, customer service, claims, IT, operations, training, and risk management, to name a few. Our global team is committed to better understanding and meeting our customers needs and getting them back on the road.

Safe-Guard offers a full range of finance & insurance products. Founded in 1992, Safe-Guard has been providing customers with comprehensive auto, RV, motorcycle and marine protection and leading our industry for over 20 years.

We are proud to partner with leading brands, eager to serve our agents and dealers, and fiercely committed to deliver what matters: A worry-free automotive ownership experience.

One Company. One Solution®.

Thrive Here & What We Value

Medical, Dental, Vision Insurance

Flexible Spending Account

Health Savings Account

401(k) Plan with Company Match

Paid Holidays and Vacation

Employee Referral Program

Wellness Programs

Ongoing Training & Personal Development

Paid Community Service Opportunities

Tuition Reimbursement

And More!

Salesforce Business Analyst