Specialty Retail Sales Specialist

As Specialty Retailer Sales Specialist, your essential job responsibilities will include the following:

Sales & Business Development

• Actively engage with prospective customers through inbound calls, SMS, and email to provide expert product guidance and convert inquiries into successful sales.
• Execute targeted outbound campaigns to lead bases and existing customers to identify new sales opportunities and drive incremental revenue.
• Responsible for generating leads and managing the sales process in order to convert new clients.
• Support the execution of business development strategies around retention of existing clients, customer satisfaction, revenue growth, and new business.
• Participates with other key account managers and sales management to develop sales strategies for accounts and helps identify target accounts and opportunities.
• Identifies and solicits cross-selling opportunities with the Senior Manager, Business Ecommerce.
• Works closely with the Install Team to foster additional sales opportunities as well as potential Install Partners.
• Works with the B2B Management Team to identify additional sales opportunities from the existing customer base.

Customer Experience & Account Management

• Act as a subject matter expert to resolve customer inquiries, ensuring every interaction aligns with our "people-first" culture and service excellence standards.
• Works with Specialty Retailers & Fleet customers to provide a world-class customer service experience.
• Actively monitor and engage in Slack channels to provide rapid support and maintain team alignment.
• Provides secondary support for customer service issues for order tracking, pricing discrepancies, product mis-ships, and all other customer-related issues.
• Take proactive ownership of resolving escalated service issues to maintain best in class customer trust.
• Monitors and identifies inventory & pricing issues visible on B2B sites.
• Monitors competitive activity in each account and ensures that appropriate response strategies are formulated and communicated.
• Exemplify the SimpleTire Code of Conduct and core values in every internal and external interaction.

Other Duties as Assigned

Hourly Pay Range:

$18 - $21

Competencies Required

• Results Orientation
• Agility
• Initiative
• Influence
• Customer Focus
• Thinks Broadly
• Understands Data
• Recognize Implications
• Gather Information

Requirements

• 2+ Years in sales and service experience.
• Auto experience preferred.
• Demonstrated proficiency with Microsoft Office and/or Google Docs products, including Windows, Excel, Word, Chrome, Email, web navigation, chat, and customer/order management systems.
• Adaptability/flexibility – Works constructively under pressure, responding resourcefully to change, and maintaining a confident and constructive outlook despite challenges, frustrations, or ambiguity.
• Stays focused and maintains quality when handling multiple tasks at the same time.
• Strong communication skills with customers and team members; friendly and pleasant demeanor over email and phone.
• Must be comfortable talking with customers on the phone as needed. Bilingual skills are a plus (English/Spanish).
• Hands-on Multitasker; Comfortable with a high volume of support issues to be addressed and have fast writing skills.
• You thrive in a fast-paced, growth company environment.
• Organized and detail-oriented. Excellent organizational skills, multi-tasking skills, math skills, and attention to detail.
• Perseveres and is resilient. Pursues everything with energy & drive & a need to finish; seldom gives up before accomplishing the goal and bounces back from resistance or setbacks.
• Self-sufficient. Ability to work independently and make decisions with minimal supervision.

Physical Job Requirements

• Continuous viewing from and inputting data to a computer screen.
• Speaking through the computer for many video conferences, meetings, and one-to-one conversations.
• Sitting for long periods of time.
• Travel required (<10%)

Drug Policy

• SimpleTire is a drug-free environment.  All applicants being considered for employment must pass a pre-employment drug screening before beginning work.

EOE Statement:

SimpleTire is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.