About Us:
Infinitum Electric has developed a breakthrough electric motor that's significantly smaller, smarter, and more efficient. Our vision is to embed our technology in everything from HVAC systems to electric vehicles.
About the Role:
A Service Desk Specialist candidate will be successful in this role if they have a technical and inquisitive nature, strong sense of teamwork, and a desire to help resolve problems. This person is customer-service oriented with a strong sense of urgency and is comfortable in a fast-paced environment. A Service Desk Specialist possesses strong documentation and soft skills and is comfortable switching gears and operating within multiple systems.
Primary Responsibilities
- Manage and support day-to-day IT systems operations
- Provide technical support to multiple teams
- Troubleshoot, address, and resolve IT-related problems, including hardware, software, and network issue diagnosis
- Administer operations of and access to critical systems, including Microsoft Office 365, Domain Services, VMware Environment and more
- Monitor and support IT systems' performance, security, and availability
- Documentation and assist employees in understanding security policies and best practices
- Support compliance-related activities, including certification and ongoing monitoring
- Implement and enforce information and data security policies and protocols
- Help select and coordinate with vendors and service providers
Qualifications
- Degree in technical field or equivalent work experience and applicable certifications.
- 5+ year desktop technology and user support experience in a technical enterprise environment.
Knowledge, Skills, And Abilities
- Strong successful history with Microsoft, Apple technology support and troubleshooting.
- Strong history of desktop applications support, e.g. Office365, etc.
- Strong history of desktop standards development and automated image desktop configurations.
- Working knowledge of Network
- Ability to effectively communicate and influence at all levels of management.
- Strong knowledge Microsoft and Apple desktop technologies.
- Strong verbal and written communications skills.
- Strong teamwork style and behavior.
- ITIL foundations certification preferred.
- Microsoft Systems Center and AD management preferred.
- Atlassian Jira, ServiceDesk and Confluence experience preferred.
- Self-starter.
Physical Demands and Work Environment
- Duties are typically performed in a manufacturing setting.
- This position requires the ability to lift, carry, push, pull objects that weigh up to 40 pounds.
- This position may require working outside normal working hours at times.
Benefits:
We have created a community at Infinitum, where everyone feels a sense of belonging and is working together to achieve our goals.
- Comprehensive Health Coverage (Medical/Dental/Vision)
- Short-Term & Long-Term Disability Coverage
- Health Savings Account (HSA) – includes employer contributions.
- Flexible Spending Account (FSA) & Limited Purpose Flexible Spending Account
- 401(k) – Traditional and Roth
- Stock Options
- Open Paid Time Off (PTO)
- 12 Paid Holidays
- Potential Relocation Assistance
- Flexible schedule – including hybrid possibilities
- Company Paid Lunch on Fridays
- Community Give-back Opportunities
Infinitum embraces diversity and is an equal opportunity employer.
Agency representatives, we appreciate your interest, but we've got this!
