IT Business Systems Analyst

About Us

How You Contribute to Pinnacle Transplant’s Success

• Work hours: Monday – Friday: 8:00 am – 5:00 pm (i.e. Office hours)
• Work environment: Office Environment with some interaction within Manufacturing
• Location: North Phoenix, near 19th Avenue and Pinnacle Peak Road
• Pay Rate: $113,100 - $133,300 (dependent on experience) 

What You Will Do

• Manage and support daily application and system administrative activities including user maintenance, end user reporting/data requests, access control, identity and access management, database maintenance and other various administrative activities. 
• Own the organization’s master data domains (Customer, Vendor, Material, Item, Product, etc.) across multiple business systems (ERP, CRM, QMS, etc.) 
• Ensure data contained within, and flowing between all applications is accurate. 
• Monitor, analyze, and resolve data quality issues; identify root causes and corrective actions. 
• Provide application subject matter expertise to support business process improvement and enhancement efforts. 
• Collaborate with stakeholders to define KPIs and deliver actionable reports and dashboards. 
• Coordinate IT activities with the business and external vendors. 
• Work with business users to create user stories, document requirements and create test scripts. 
• Update or partner with third parties to update system configurations and/or integrations to support requirements. 
• Troubleshoot and resolve problems with system and application configurations and setups. 
• Support an application environment with 180+ users onsite and in remote locations across various time zones. 
• Automate application administrative tasks to improve operational efficiency. 
• Identifies process improvements and technologies. 
• Interfaces with software, services vendors and internal accounting department to facilitate the purchase of software and services. 
• Create and maintain standardization and documentation of technology, policies and processes. 
• Create and maintain and manage application lists and documentation. 
• Work independently as well as collaboratively with other IT staff, business functions and external vendors. 
• Interact and communicate with all levels of employees within the organization, as well as suppliers, customers, and peers effectively. 
• Comply with policies, procedures, standards, and rules of the organization. 
• Maintain quality assurance policy consistent with ISO standards, ensuring FSA/AATB regulatory compliance. 
• Perform all other job-related duties as assigned. 

What Qualifications You Will Bring

• 5+ years of proven experience working with various IT and Business systems. 
• Experience with QAD/ERP and Microsoft PowerBI is required. 
• Microsoft Certified: Power BI Data Analyst Associate and Azure Data Fundamentals are preferred. 

How You Will Grow

• Develop skills QAD/ERP, ETQ/QMS, Bartender Label Management and our suite of modules. 
• Continuous improvement of work instructions and processes flow within QAD/ERP, ETQ/QMS and PowerBI integration. 

Who You Will Partner With

• Your IT Leader/Leadership/Peers. You will have daily verbal and written communication with your supervisor and/or IT Leadership to ensure daily production goals are understood and executed with speed and quality. 
• Your Team. Regularly work in independent and team settings maintaining professional communication with all PTT team members. 
• All levels of the business from hourly to Executive to ensure IT needs are met, troubleshooting, and resolved effectively and efficiently 

Where You Will Work

• Full Time position (40 hours or more) based in Arizona. Hours may include evenings and weekends to perform tasks outlined in the job description.
• Your work is sedentary in nature and may require standing for long periods of time and/or lifting equipment of up to 50+ pounds, climbing ladders, etc.  
• You will work in an office environment in a manufacturing facility in North Phoenix, having potential periodic contact with human tissue and bone by entering clean rooms for IT related support where you will wear protective clothing including but not limited to hoods, face masks, gloves, boots, and coveralls.

Benefits/Total Rewards

• Comprehensive medical, dental, and vision insurance, eligible first day of the month following your start date. 
• Company-Paid Short and Long-term Disability Insurance. 
• Company-Paid Identity Theft Protection. 
• Company-Paid Life Insurance Policy of $50,000. 
• Additional benefits such as: Voluntary Life/AD&D, Accident, Critical Illness, Hospital, and Pet Insurance. 
• 401(k) Profit Sharing Plan with a 4% company match, eligible first day of the month following 90 days of employment, and 100% Vested from the start of plan.

Paid Time Off:

• 160 hours of Vacation time, 6.16 hours accrued bi-weekly starting date of hire. Available to use after 90-days of employment.
• 1 week, 40 hours of Paid Sick Leave accrued bi-weekly starting date of hire. Available to use after 90-days of employment. 
• 10 annual paid holidays.