🌍 Let's shape the future of recruitment together! 🌟
Teamtailor is an Employer Branding and an ATS SaaS platform used by over 10,000 companies, with 200,000+ users in 90 countries worldwide. 🚀Being a part of Teamtailor means joining a dynamic, international tech company where you can make a significant impact on organizational growth. It's a fast-paced environment that encourages responsibility and, of course, having a lot of fun! 🥳Diversity is at the core of Teamtailor. We value team members with varied backgrounds and expertise. There are no standard profiles; everyone shares our vision and strives to contribute to our success.
🇪🇸 Now, we are expanding our Customer Support Department and seeking a Spanish-speaking Customer Support Agent based in Stockholm. 🎉
The Support Team at our Company Trip to La Manga, 2024
About the role
As a member of our Customer Support team, you’ll be the voice of Teamtailor, helping users and making sure they have a great experience every time they reach out. We're proud of our fast response times (average 2 minutes) and a 98% customer satisfaction score 🤩
Your mission? Deliver exceptional support, solve real problems, and make sure our customers leave every interaction with a smile.
What you’ll be doing
💬 Provide friendly, fast support via live chat (Intercom), and email🧩 Troubleshoot technical issues and collaborate closely with our tech team to solve complex cases📢 Gather and share customer feedback with our product team🐛 Identify, verify, and report bugs (and keep customers in the loop)📚 Create helpful self-service content (FAQs, guides, etc.)🤝 Build strong relationships by being proactive and genuinely helpful
What we’re looking for
💬 You're fluent in Spanish and English, written and spoken💡 You bring solid experience in customer support (bonus if it’s in SaaS)🔍 You think analytically and enjoy learning new things🧠 You’re a natural problem-solver who feels at home with tech🌟 You take pride in delivering excellent service and making things easier for others
What you’ll get
🏖 25 days of paid vacation🧘 A healthy work-life balance📚 Opportunities to grow your skills and learn new ones🧑🤝🧑 A supportive, friendly team + fun social events💻 Your own starter kit: MacBook, iPhone & Teamtailor swag!🌍
Location
This is a full-time, on-site position at our Stockholm office, Monday to Friday (40 hours per week). We’re ready to welcome the right candidate as soon as possible.
Let’s team up to build a customer experience that stands out around the world. We can't wait to meet you! 🌟
