ABOUT ARTERA
Our Mission: Make healthcare #1 in customer service.What We Deliver: Artera, a SaaS leader in digital health, transforms patient experience with AI-powered virtual agents (voice and text) for every step of the patient journey. Trusted by 1,000+ provider organizations — including specialty groups, FQHCs, large IDNs and federal agencies — engaging 100 million patients annually. Artera’s virtual agents support front desk staff to improve patient access including self-scheduling, intake, forms, billing and more.
Whether augmenting a team or unleashing a fully autonomous digital workforce, Artera offers multiple virtual agent options to meet healthcare organizations where they are in their AI journey. Artera helps support 2B communications in 109 languages across voice, text and web. A decade of healthcare expertise, powered by AI. Our Impact: Trusted by 1,000+ provider organizations — including specialty groups, FQHCs, large IDNs and federal agencies — engaging 100 million patients annually. Hear from our CEO, Guillaume de Zwirek, about why we are standing at the edge of the biggest technological shift in healthcare’s history!Our award-winning culture: Our award-winning culture: Since founding in 2015, Artera has consistently been recognized for its innovative technology, business growth, and named a top place to work.
Examples of these accolades include: Inc. 5000 Fastest Growing Private Companies (2020, 2021, 2022, 2023, 2024); Deloitte Technology Fast 500 (2021, 2022, 2023, 2024, 2025); Built In Best Companies to Work For (2021, 2022, 2023, 2024, 2025, 2026). Artera has also been recognized by Forbes as one of “America’s Best Startup Employers,” Newsweek as one of the “World’s Best Digital Health Companies,” and named one of the top “44 Startups to Bet your Career on in 2024” by Business Insider.Applicants must be currently authorized and have the ability to provide proof of full-time, long-term authorization to work in the United States. We are unable to provide visa sponsorship or support visa transfers now or in the future.
About the Role
Artera’s Engineering team is looking for a talented Engineering Manager to lead a team of 4-6 engineers. The team is a high-impact, flexible squad that intersects with multiple teams across the organization to handle integrations, authentication, and critical government contract work. You will be directly responsible for ensuring your agile team delivers with high quality and velocity, acting as a "player coach" who is willing to be hands-on to ensure clear accountability and a high technical bar.
This is an exciting opportunity to drive technical and operational excellence while scaling our capacity to meet business demands.
Responsibilities
- Team Development: Coach, mentor, and guide engineers in technical skills, career growth, and communication, ensuring a continuous focus on building and scaling high-performing individuals.
- Technical Leadership: Uphold a high technical bar through rigorous code reviews, design discussions, and technical decision-making. Foster strong security and compliance practices, and stay hands-on with the code when needed to support delivery and set the standard.
- Hiring & Retention: Conduct interviews and build stable, high-performing teams, specifically focusing on providing stability for a team that has seen recent management rotations.
- Operational Excellence: Review existing processes and proactively offer improvements rather than just following established workflows.
- Execution & Delivery: Own outcomes end-to-end. Ensure tradeoffs are explicit, commitments are met, and misses are identified early through proactive escalation.
- Strategic Collaboration: Partner in a Triad structure with Product and Design. Navigate the team through a fast-paced environment with constant change and shifting priorities, including AI-assisted development.
- Accountability: Ensure that leadership is never surprised by team status and that a deep level of trust is built with the engineers.
- Player-Coach Mindset: Maintain a "must-have" mindset for hands-on work; while not coding daily, you are ready to step into the code to unblock the team or expedite delivery.
Requirements
- Engineering Experience: 4+ years of experience in software engineering; Strong preference for React, Typescript, Node.js and Postgres SQL
- Management Experience: 1+ year managing, coaching and developing agile software engineering teams in a SaaS environment.
- AI Champion: A champion for modern AI tooling and process improvements, with a proven ability to evangelize and drive AI-assisted development practices across engineering teams.
- Communication: Exceptional organizational and communication skills, necessary for cross-functional work among teams.
- Adaptability: Proven ability to remain effective and lead teams through evolving project scopes and organizational changes.
- Location: Ability to work from one of our hiring hubs with minimal travel requirements, approximately 1 to 2 times per year.
- Technical Foundation: Bachelor's degree in Computer Science or equivalent professional experience.
Bonus Experience
- Experience with FedRAMP compliance or government contract work.
- Security governance and infrastructure experience.
- Experience with Nest.js and Python
- HealthTech or highly regulated industry experience.
$130,000 - $190,000 a yearThe compensation for this role will be based on level of experience and the geographic tier in which you are located. This position also comes with equity and a variety of benefits.
Security Requirements for Engineering Positions
This engineering role contributes to a secure, federally compliant platform. Candidates must be eligible for a government background check and operate within strict code management, access, and documentation standards. Security-conscious development and participation in compliance practices are core to the role.
OUR APPROACH TO WORK LOCATION
Artera has hybrid office locations in Santa Barbara, CA, and Philadelphia (Wayne), PA, where team members typically come in three days a week. Specific frequency can vary depending on your team's needs, manager expectations and/or role responsibilities.In addition to our U.S. office locations, we are intentionally building geographically concentrated teams in several key metropolitan areas, which we call our “Hiring Hubs.” We are currently hiring remote candidates located within the following hiring hubs:- Boston Metro Area, MA- Chicago Metro Area, IL- Denver Metro Area, CO- Kansas City Metro Area (KS/MO)- Los Angeles Metro Area, CA- San Francisco / Bay Area, CA- Seattle Metro Area, WAThis hub-based model helps us cultivate strong local connections and team cohesion, even in a distributed environment. To be eligible for employment at Artera, candidates must reside in one of our hybrid office cities or one of the designated hiring hubs.
Specific roles may call out location preferences when relevant.As our hubs grow, we may establish local offices to further enhance in-person connection and collaboration. While there are no current plans in place, should an office open in your area, we anticipate implementing a hybrid model. Any future attendance expectations would be developed thoughtfully, considering factors like typical commute times and access to public transit, to ensure they are fair and practical for the local team.
WORKING AT ARTERA
Company benefits - Full health benefits (medical, dental, and vision), flexible spending accounts, company paid life insurance, company paid short-term & long-term disability, company equity, voluntary benefits, 401(k) and more! Career development - Manager development cohorts, employee development fundsGenerous time off - Company holidays, Winter & Summer break, and flexible time offEmployee Resource Groups (ERGs) - We believe that everyone should belong at their workplace. Our ERGs are available for identifying employees or allies to join.
EQUAL EMPLOYMENT OPPORTUNITY (EEO) STATEMENT
Artera is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at Artera are based on strategic business needs, job requirements, and individual qualifications. All candidates are considered without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetics, protected veteran status, or any other protected status.In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.Artera is committed to providing employees with a work environment free of discrimination and harassment; Artera will not tolerate discrimination or harassment of any kind.
Artera provides reasonable accommodations for applicants and employees in compliance with state and federal laws. If you need an accommodation, please reach out to [email protected].
DATA PRIVACY
Artera values your privacy. By submitting your application, you consent to the processing of your personal information provided in conjunction with your application. For more information please refer to our Privacy Policy.SECURITY REQUIREMENTSAll employees are responsible for protecting the confidentiality, integrity, and availability of the organization’s systems and data, including safeguarding Artera’s sensitive information such as, Personal identifiable Information (PII) and Protected Health Information (PHI).
Those with specific security or privacy responsibilities must ensure compliance with organizational policies, regulatory requirements, and applicable standards and frameworks by implementing safeguards, monitoring for threats, reporting incidents, and addressing data handling risks or breaches.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment.
Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.Apply for this job
