2026 eMed Summer Internship – Customer Experience
eMed delivers a comprehensive, clinically supported GLP-1 weight management program that provides eligible employees access to medication alongside ongoing care and adherence support. This is not a one-time prescription. It is a structured population health solution designed for sustainable outcomes. Learn more at www.eMed.com.
Position Overview
The Customer Experience & Digital Health Innovation Intern will work directly with CX leadership on strategic initiatives focused on emerging customer service technologies, AI, automation, and data-driven operational improvement.This is not a traditional observational internship. The intern will research cutting-edge CX and healthcare technologies and develop actionable recommendations to help modernize and transform the department.The program includes exposure to executive leadership, operational decision-making, and data analytics used to guide strategy.
What You Will Do
- Research emerging customer experience, AI, and digital health technologies
- Evaluate how technology can improve efficiency, quality, and patient outcomes
- Observe CX operations from a leadership perspective (Customer Support, Proctoring, Quality, Training)
- Participate in selected leadership and cross-functional meetings
- Analyze operational dashboards and key performance indicators
- Develop a strategic transformation presentation with recommendations for CX innovation
- Present findings to department leadership at the conclusion of the internship
Qualifications
- Strong research, analytical, and communication skills
- Interest in healthcare innovation, AI, or digital transformation
- Ability to work independently and synthesize complex information
- Professional demeanor and curiosity about executive-level decision-making
What You Will Gain
- Direct exposure to executive leadership
- Real-world understanding of how telehealth organizations operate
- Experience using data to drive decisions
- A meaningful, portfolio-ready final project
- Mentorship from senior leaders in digital healthcare
Requirements
- Currently enrolled in an accredited undergraduate or graduate degree program (AI, business or related field preferred)
- U.S. Veterans are encouraged to apply
- Strong research, writing, and organizational skills
- Interest in healthcare, regulatory environments, or corporate governance
- Ability to handle confidential information with discretion
- Candidates must be willing to work onsite at our Miami, FL headquarters
Benefits
- Competitive hourly pay: $15.00/hour
- Onsite catered breakfast, lunch, and snacks
- Real-world experience in a rapidly scaling health-tech organization
- Exposure to executive leadership and cross-functional teams
