At Supademo, we’re reimagining how people experience products. Our AI-powered platform helps teams create conversion-focused interactive demos at scale, and is trusted by 100,000+ professionals for sales, onboarding, and marketing. Since launching in 2023, we’ve become G2’s #5 fastest-growing software product (2025), achieved profitability, and hit 7-figure ARR — and we’re just getting started.
As we scale, we’re looking for a Junior Onboarding Specialist who’s empathetic, product-savvy, and slightly technical. Someone who can help users succeed, troubleshoot issues confidently, and elevate the overall product experience.
What You’ll Do
- Lead live customer onboarding and training calls, guiding users through product features, best practices, and use cases.
- Conduct follow-ups to drive adoption and usage
- Host weekly training sessions for self-service and broader customer groups
- Conduct demo audits with customers looking to optimize their existing demos
- Maintain and improve onboarding materials, documentation, and content for new product releases, and help socialize updates with customers
- Collaborate closely with Customer Success, Support, Product, and Marketing to share insights and improve the customer experience
- Contribute to improving onboarding processes as we grow
Who You Are
- 1–3 years of experience in customer success, onboarding, support, or within a SaaS environment
- A clear and friendly communicator, comfortable writing to customers and joining live video calls
- Empathetic and patient, able to explain product features and workflows simply
- Organized and proactive, capable of managing follow-ups, outreach, and multiple customer conversations
- Curious and eager to learn, using customer feedback and basic usage data to support process improvements
- Motivated to help customers reach value quickly and contribute to helpful resources and processes
Nice to Have
- Experience with customer engagement or CRM tools
- Experience creating onboarding or educational content
- Comfort hosting group trainings or webinars
- Interest in automation, AI tools, or scaling processes
Why Supademo
- Work at a product-first company where onboarding plays a key role in customer success and growth.
- Collaborate in a fast-moving, supportive environment with rapid feedback and real ownership over your work.
- Learn cross-functionally across customer success, product, and support teams.
- Remote-first team with opportunities to grow into other roles across Supademo.
If you’re excited to help users succeed and want to be part of a category-defining SaaS company, we’d love to talk.
Compensation:CAD 60000-70000
