About the Role
Nirvana is seeking a Senior Account Manager to lead and grow one of our largest and most strategic enterprise healthcare technology clients. This role carries end-to-end ownership of the customer relationship, from executive alignment and complex stakeholder management to product launch, adoption, and multi-year revenue expansion.As a senior leader on the commercial team, you’ll own the full account lifecycle, blending account management and customer success to drive expansion, growth, and revenue outcomes.
You’ll act as a trusted advisor to executive stakeholders, shape strategic plans, and partner across teams to deliver measurable business impact. Success requires sharp judgment, comfort with ambiguity, and a proven ability to exceed revenue targets in complex enterprise environments.
Key Responsibilities
- Own the overall strategy, health, and growth of a large, enterprise healthcare account
- Serve as the executive-level relationship owner, engaging with senior and C-suite stakeholders
- Lead complex onboarding and launch efforts, ensuring cross-functional alignment and successful execution
- Develop and execute an annual account growth strategy focused on expansion, new use cases, and increased revenue
- Own and exceed revenue targets for the account, including retention and expansion goals
- Identify, scope, and close expansion opportunities in partnership with Sales, Customer Success, and Product
- Use data and insights to monitor adoption, forecast growth, identify risks, and inform strategic decisions
- Navigate and influence complex organizational dynamics within a large healthcare client
- Act as the voice of the customer internally, influencing product roadmap, prioritization, and go-to-market strategy
- Mentor and provide guidance to more junior account managers as needed
Success Metrics
- Successful onboarding and enterprise-scale launch of Nirvana’s product
- Deep, trusted executive relationships across the client organization
- Sustained product adoption across multiple teams and workflows
- Expansion into new use cases resulting in meaningful revenue growth
- Consistent achievement and overachievement of assigned revenue targets
- Strong internal cross-functional alignment and execution
What We’re Looking For
- 7+ years managing large, complex enterprise accounts with executive and C suite level stakeholders
- Track record of driving account growth, expansion, and strategic outcomes
- Consistently owned and exceeded revenue targets across complex, multi-stakeholder accounts
- Experience working in a small, fast-paced startup environment
- Strong analytical skills with the ability to use data to drive strategy and decision-making
- Healthcare industry experience, ideally with enterprise health systems or healthcare technology companies
- Experience working with very large healthcare clients and navigating complex buying committees
- Background in sales, customer success, or strategic partnerships
- Exceptional executive communication, negotiation, and influence skills
How We Support You
- Competitive compensation
- Medical, dental, vision, and 401(k)
- Hybrid, dog-friendly NYC office (3 days per week)
- Unlimited PTO
- $1,000 annual mental health & wellness benefit
- Fully stocked office kitchen
- Remote home office support
- Open-door, highly collaborative culture
Compensation:USD 160000-210000
