Job Summary
The Inside Sales Representative supports and grows existing B2B customer accounts by delivering responsive service, accurate pricing, and solutions that align with customer needs and long-term partnership goals. This role works closely with Outside Sales, branch teams, manufacturing, and supply chain to manage day-to-day sales activity, support contract and project pricing, and ensure customer satisfaction across assigned accounts.
Job Duties and Responsibilities
- Manages pricing structures and other account details in Salesforce in alignment with assigned customer accounts, volume commitments, margin objectives, and operating income goals.
- Serves as a primary point of contact for existing customers, coordinating with Outside Sales, branch teams, and operations on order status, inventory availability, pricing, delivery schedules, and product specifications.
- Proactively communicates changes to open orders, expediting needs, and potential new opportunities to Manufacturing, Inside Sales, and Outside Sales team.
- Supports customer retention and account growth by identifying upsell and cross-sell opportunities within existing accounts.
- Assists in resolving customer concerns and follows up to ensure timely resolution and overall customer satisfaction.
- Develops and manages daily pricing strategies in support of customer contracts, project bids, and MRO agreements.
- Reviews and prices all RFQs bids, and customer requests, ensuring accuracy, responsiveness, and alignment with customer requirements.
- Collaborates with Outside Sales to communicate customer feedback, sales activity, concerns, and evolving account needs.
- Works closely with engineering, quality, purchasing, and vendors to address regulatory requirements, technical specifications, and product or design changes.
- Stays informed on Lamons products, industry standards, customer applications, and competitive offerings to effectively support customer needs.
- Reviews incoming sales leads and bid activity and reports outcomes to the Inside Sales Manager or Branch Manager.
- Coordinates purchased products with vendors and the purchasing department to support customer orders and delivery commitments.
- Performs other duties as assigned.
Skills
- Strong understanding of B2B sales principles and business ethics.
- Ability to learn and articulate Lamons products, applications, and competitive differentiators.
- Working knowledge of pricing strategy, margin awareness, and account-based selling.
- Ability to learn production processes and product flow in a manufacturing environment.
- Strong problem solving, conflict resolution, and customer service skills.
- Excellent verbal and written communication skills.
- Proficiency with CRM systems (Salesforce preferred).
- Basic math skills, including conversions and measurements related to product dimensions.
Education
- Required: High school diploma, GED or equivalent.
- Preferred: Bachelor’s degree in Marketing, Sales, Business, or related field.
Work Experience
- Required: 3 years of previous Sales or Customer Service experience.
- Preferred: 2 years’ experience as an Inside Sales Representative in the Petrochemical, PVF, Renewable, Distribution, or Manufacturing industry.
Physical Requirements
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift 15 pounds at times
Compensation & Benefits
- Depending on Experience: $59,000.00 - 68,000/annually, plus a quarterly bonus payout.
- PTO - Vacation and Sick time
- 11 Paid Holidays
- Medical, Dental, and Vision
- 401K with Match
