You’re an experienced Account Manager with superior relationship management skills, intent on helping a tech organization achieve its mission by building strong relationships with our industry partners and helping them to implement our partnership solutions.
We’re EngagedMD and we have a patient journey application used by more than 3 million users nationwide and internationally since its launch. We continue to see enormous growth and adoption from medical clinics across multiple markets. This is an exciting opportunity to join us in our mission to help carers carry on caring.You’ll manage our existing fertility industry partner relationships and proactively work to ensure that our partners are satisfied with the solutions and support we provide them.
You’ll also identify opportunities to grow partnership revenue in your book of business and lead the implementation of new partner solutions to further support revenue growth. To achieve these results, you will collaborate with several internal teams at EngagedMD, including our Marketing, Support, Product, Customer Success and Professional Services teams.This fully remote role reports to our Fertility Partnerships Lead and candidates are required to reside in the United States. This role requires legal authorization to work in the United States. EngagedMD is unable to sponsor current H1B visa holders for this role.
What You’ll Do
- Utilizing the highest degree of customer service, build and grow relationships with key decision makers and executives among your industry partner accounts to identify opportunities for optimization and growth
- Own partner satisfaction, retention, and renewals by consistently delivering clear value to partners
- Generate strategic agendas for all partner meetings, work collaboratively with external stakeholders to set the meeting cadence, and handle all action items post-meeting, with attention to partner satisfaction and relationship growth
- Manage incoming partner requests for data and reporting in your book of business
- Run regular quarterly business reviews with your partners, seeking always to show value and meet their most pressing needs
- Own the execution of partner solution planning from signature to go live, creating an implementation and go-to-market plan with internal teams and relevant partner stakeholders
- Maintain accurate records and data in Hubspot
- Identify and hand off additional revenue generation and partnership expansion opportunities
What You’ll Bring
- 3+ years of experience in Customer Success and/or Account Management, including enterprise accounts and working with C-Level executives
- Commitment to delivering exceptional customer service and building strong, long-term partner relationships
- Comfortable navigating ambiguity and adept at building new processes to support a growing partnership environment
- Experienced aligning and managing internal and external stakeholders to keep work moving forward
- Strong project management skills with the ability to manage multiple projects
- Strong problem solving skills with the ability to deliver creative solutions
- A mission-driven orientation to all you do
- Ability to thrive in a small, fast-paced organization
- Bachelor’s degree or equivalent career experience
It’s Also Nice If You…
- Have at least a passing familiarity with the fertility industry and/or experience in healthtech with a focus on patient journey software
- Have successfully worked remotely with distributed teams in the past
What We Offer
- Competitive compensation and equity
- Medical, dental, and vision coverage heavily subsidized by the company
- Open Paid Time Off
- Paid family and medical leave
- Generous paid holidays
- 401(k) retirement savings plan
EngagedMD is an equal opportunity employer. We’re committed to diversity, equity, and inclusion. We believe our company and products are made better by the varied perspectives of our employees, each of whom we seek to empower and support in their individuality. We hire our team members on the basis of merit, qualifications, and the needs of our business in order to best achieve our mission to help carers carry on caring. Pursuant to this commitment, EngagedMD will ensure that persons with disabilities are provided reasonable accommodations for the hiring process.
If reasonable accommodation is needed, please contact peopleops@engagedmd.com.
About EngagedMD
At EngagedMD, we embrace a mission-driven culture where committed individuals come together to make a real impact in healthcare. Our core values of integrity, collaboration, impact, recognition and growth inform how we work together. They also make possible our culture of belonging and excellence where our team members can be themselves, grow professionally, do their best work, and be rewarded for it. Join us today in our mission to help carers carry on caring.
