Director of Operations

Position Overview

Responsibilities

• Strategy Execution & Alignment
• Translate McChrystal Group strategy into actionable, enterprise-level initiatives with clear milestones, accountability, and resourcing. 
• Shape organizational prioritization by advising senior leaders on risks, tradeoffs, and operational impacts. 
• Partner closely with the Management Team to maintain clarity, alignment, and follow-through. 
• Operating Rhythm & Process Ownership
• Own and continuously refine McChrystal Group’s operating cadence (ROPR, KSFs, MBRs), to drive speed, accountability, and transparency. 
• Establish clear expectations, standards, and accountability for how teams engage in the operating rhythm.
• Ensure consistent follow-through on decisions, actions, and enterprise initiatives. 
• Performance Visibility & Analytics
• Build and maintain enterprise dashboards focused on decision-driving metrics. 
• Synthesize insights to inform Management Team decisions and drive firm-wide action. 
• Provide timely visibility into company performance trends, risks, constraints, and opportunities. 
• Leverage AI tools to improve forecasting, automate reporting, and enhance insight generation. 
• Cross-Functional Collaboration & Relationship Building
• Serve as connective tissue across HR, Finance, IT, Growth, and client-facing teams. 
• Strengthen cross-functional partnerships through clarity, accountability, and trust. 
• Problem Solving, Systems Thinking & Operational Improvement
• Diagnose root causes of organizational challenges using structured, analytical, and data-driven approaches. 
• Design and implement practical solutions that improve efficiency, quality, and execution discipline. 
• Leadership & Capability Building
• Model healthy team dynamics, communication, and collaboration. 
• Build organizational capability through process clarity, training, coaching, and shared best practices. 
• Critical Initiative Leadership
• Lead high-impact initiatives with firm-wide implications, complex stakeholder dynamics, or significant operational risk. 
• Provide strong program management, clarity of ownership, and disciplined progress tracking. 
• Support major organizational transitions or change efforts through intentional integration and alignment. 

Qualifications

• Experience
• 10+ years in operations, strategy execution, or cross-functional leadership roles. 
• Demonstrated success leading complex, enterprise-level initiatives and partnering with senior executives. 
• Experience establishing and leading enterprise-level operating disciplines that drive execution, visibility, and accountability. 
• Skills
• Strong analytical and problem‑solving capability. 
• Proficiency with AI tools, workflow automation, and modern operational technologies. 
• Excellent written, verbal, and executive-level communication and presentation skills. 
• Strong project and program management. 
• Working Conditions
• This role is based in-office at McChrystal Group headquarters. 
• Consistent on-site presence is required to enable effective collaboration, leadership engagement, and disciplined execution of the firm’s operating model. 
• The role may require extended hours during periods of high operational tempo (e.g., major initiatives, client events, firm-wide meetings).