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Customer Service Representative

LocationShanghai, China
TypeOnsite

Position Specifics


Reports to:

Sales Manager
FLSA Status: Hourly Employee

Job Category:

Customer Service Representative

Applicable to Which Companies:

KMT Machine Tools Shanghai Co., Ltd

General Purpose:


Perform Customer service related generalist duties at the professional level including responsibilities in some or all of the following functional areas: pre-sales consulting, pumps & parts bidding, order handling, complaint handle, delivery, promotion, stock follow up

ESSENTIAL DUTIES AND RESPONSIBILITIES


include but are not limited to the following:

  • Customer order receive/ follow-up/ close and analyze.
  • Customer inquiry follow-up.
  • Customer complaint handle/ record/ action-plan propose.
  • Arrange daily delivery.
  • Handle the local VAT issues and in charge of the A/R and push customer’s payment.
  • Coordinate with supply chain to satisfy the lead time request from customer and help to control a proper safety stock.
  • Do the promotion and win back lost market share
  • Tracking parts availability
  • Assisting in cost analysis of pumps & parts

Knowledge, Skills and Abilities:


  • Passion and good attitude to work.
  • Be patient to different type of customer especially meet the complaint.
  • Efficient, careful and accurate.
  • Excellent communication skills.
  • Goal oriented and a demonstrated ability to continually prioritize tasks, and work under pressure
  • Must have ability in planning and execution especially in customer order arrangement and precedence.
  • Experience with ERP system
  • Good English and computer skills
  • Work independently and have a team spirit.

Supervisory Responsibility:


None

Equipment used:


  • Computer
  • Telephone
  • Printer

Education/Experience and/or Training:


  • College degree in Machinery manufacturing, business or related, or equivalent of experience

LOCATION


Shanghai

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