Key Account Manager – Laboratory Services (Charlotte)

LocationCharlotte, North Carolina, United States

TypeOnsite

Sub

PartsSource is the

leading technology and software platform for managing mission-critical healthcare equipment. Trusted by over 5,000 US hospitals and 15,000 clinical sites, PartsSource empowers providers and service organizations to maximize clinical availability for patient care and automates the procurement of parts, services and training through a unique digital experience.PartsSource team members are deeply committed to our mission of Ensuring Healthcare is Always On®, which is foundational to our success and growth.

Our vibrant culture is built upon aligned values, shared ownership, mutual respect, and a passion for collaborating to solve complex customer problems.

Job Title: Key Account Manager – Laboratory Services (Charlotte)

Location:

Charlotte, NC

About the Job Opportunity

The Key Account Manager – Laboratory Services is responsible for driving growth of service-based solutions within assigned federal or state government laboratory accounts. This role partners closely with laboratory stakeholders to understand operational needs, align service offerings, and deliver measurable value through consultative selling and long-term relationship management. You will focus on expanding service adoption, identifying new opportunities, and ensuring successful execution in highly regulated laboratory environments.

What You’ll Do

Key Account Management & Business Development

Serve as the primary commercial contact for assigned government laboratory accounts
Develop and execute strategic account plans aligned to laboratory missions and funding cycles
Identify and pursue cross-sell, upsell, and new service opportunities
Build trusted relationships with laboratory leadership, procurement, and operations teams

Service Growth & Commercial Execution

Position service offerings including maintenance programs, compliance support, and operational services
Lead pricing discussions, proposals, and service contract negotiations
Support contract development, renewals, and service expansions

Customer Engagement & Value Delivery

Conduct value-based discussions tailored to government laboratory workflows and regulations
Act as a trusted advisor by aligning service solutions to operational and compliance challenges
Ensure customer expectations are clearly defined and met

Cross-Functional Collaboration

Partner with service operations, field teams, and account management to execute solutions
Coordinate onboarding and implementation of new service programs
Proactively address issues to support service performance and customer satisfaction

What You’ll Bring

Your Background

Bachelor’s degree or equivalent experience
3+ years of experience in business development, account management, or sales
Experience selling services within laboratory, healthcare, life sciences, or technical services environments
Proven ability to identify, advance, and close service-related opportunities
Strong negotiation, consultative selling, and relationship-building skills

Preferred

Experience working with federal or state government laboratories
Familiarity with public health, environmental, forensic, or research laboratories

Who We Want to Meet

Act Like an Owner: Demonstrates Accountability & Execution by owning account outcomes and following through on commitments
Serve with Purpose: Applies Customer Centric thinking to align service solutions with laboratory mission and impact
Adapt to Thrive: Uses Managing Ambiguity to remain effective in regulated, complex government environments
Collaborate to Win: Leverages Influence & Communication to align internal teams and external stakeholders
Challenge the Status Quo: Applies Curiosity & Problem Solving to uncover service growth opportunities and improve outcomes

Benefits & Perks

Competitive compensation package with salary, incentives, company ownership/equity, and comprehensive benefits (401k match, health, college debt reduction, and more!)

Career and professional development through training, coaching and new experiences.

Hybrid culture with new & beautiful workspaces that balance flexibility, collaboration, and productivity.

Inclusive and diverse community of passionate professionals learning and growing together.

Interested?

We’d love to hear from you! Submit your resume and an optional cover letter explaining why you’d be a great fit.

About PartsSource

Since 2001, PartsSource has evolved into the leading technology and software platform for managing mission-critical equipment, serving over half of the U.S. hospital infrastructure. Our digital systems modernize and automate the procurement of parts, services, technical support, and training for HTM professionals to efficiently and effectively maintain their mission-critical equipment. PartsSource employs over 700 employees nationwide that committed to supporting healthcare providers and ensuring healthcare always on.In 2021, Bain Capital invested in the business, further accelerating our growth and positive impact within the healthcare industry.

EEO

PartsSource, Inc., and its affiliates and subsidiaries, provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Legal authorization to work in the U.S.

is required.