POSITION DESCRIPTION
The Event Registration Manager (ERM) works together with the Event Manager to facilitate event experiences, focusing specifically on the participant’s experience including the attendee journey, data management, housing and financial reconciliation. The ERM provides clients with critical reporting including financial revenue reconciliation and financial oversight regarding hotel block attrition. The ERM is responsible for registration vendor management (data management platforms, badge printing, mobile applications) and owning the relationship with hotel reservations/rooming agents and all suppliers that they work with.
POSITION REQUIREMENTS
- Associate’s or Bachelor’s degree in Event Management, Marketing or Business Administration or related field.
- Minimum two years work experience in a related field, customer service or retail industry.
- Excellent data entry skills.
- Demonstrate proficiency with Microsoft® PowerPoint, Microsoft® Word and Microsoft® Excel. Experience with Project Management Software, Visio and CRM system knowledge a plus, but not required.
- Ability to understand web site registration and verification processes.
- Ability to process detailed work with a high degree of accuracy.
- Excellent communication skills, both written and verbal.
- Strong organization skills to handle numerous projects to meet deadlines.
- Effective interpersonal skills; ability to work as part of a team.
- Ability to display a sense of urgency, ownership and accountability.
- Strong problem-solving skills.
- Familiarity with general accounting and accounts receivable principles.
- Ability to travel on programs as assigned.
- Ability to listen, understand and respond to external and internal customers’ needs in a timely manner; customer service experience in a service-related industry preferred.
- Ability to work the time necessary to complete projects and/or meet deadlines.
To perform this job successfully, an individual must be able to complete each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required.
