Your Role:
As the Business Analyst, you’ll support and enhance CEA CAPA’s systems and contributes to ongoing efforts to unify and modernize our technology landscape. This role requires strong analytical skills, collaboration with international and domestic teams, and the ability to operate both independently and as part of a cross‑functional team.
What You’ll Do:
- Partner with end users to understand, document, and clarify needs for break‑fix requests and system enhancements.
- Translate business requirements into clear, actionable functional specifications for development teams.
- Create and maintain documentation, including data dictionaries, data models, and training materials.
- Validate functionality and user experience before and after system releases.
- Maintain working knowledge of key SaaS platforms and assist with ongoing administration.
- Collaborate with stakeholders to identify opportunities for system optimization.
Starting Salary: $80,000
What Makes a Great Candidate:
- 1+ years of experience as a Business Analyst or in a similar SaaS‑focused role.
- 3+ years of Salesforce experience.
- Strong communication skills.
- Familiarity with agile methodologies and tools.
- Experience in business and/or technical writing.
- Ability to prioritize independently.
- High attention to detail.
What Makes You Stand Out:
- Experience in higher education or international education.
- Bachelor’s degree in business or related field.
Competencies & Performance Expectations
Core Competencies
- Analytical Thinking
- Communication & Collaboration
- Technical Aptitude
- Documentation & Organization
- Attention to Detail
- Customer/End‑User Focus
- Problem Solving & Initiative
- Adaptability
Performance Expectations
- High‑quality Requirements
- Effective Stakeholder Engagement
- Reliable Delivery
- Comprehensive Testing & Validation
- Continuous Improvement Mindset
- Knowledge Stewardship
- Quality of Work
We believe great talent comes in many forms and that there is no one size fits all in hiring. If you feel you may be a great fit for this role but do not check all of the boxes, we encourage you to apply and show us why you're the right candidate for this position.
Who We Are:
CEA CAPA is a premier provider of transformative international education experiences, committed to empowering students to become thoughtful and thriving leaders through living and learning abroad. With a presence in 62 cities across 22 countries in Europe, Latin America, Asia, and Australia, we offer comprehensive study abroad and career readiness programs that integrate academic excellence and cultural immersion. Our global footprint includes 11 international study centers, and we proudly support over 10,000 students annually in partnership with more than 375 U.S.
universities and over 50 international institutions. CEA CAPA is in a dynamic phase of growth and is powered by a global team of nearly 700 professionals who are deeply mission-driven and committed to creating inclusive, supportive and enriching environments that help students grow academically, personally and professionally.
Why You’ll Love CEA CAPA:
Wellness & Snacks (In-Office):
Fresh Fruit Wednesdays, coffee bar, wellness room, and ergonomic workspaces.
Time Off & Giving Back: 12 paid holidays, generous PTO, and up to 8 hours paid volunteer time—because balance matters.
Support for Your Whole Life:
Comprehensive health, dental, and vision coverage, benefits for domestic partners, paid parental leave, and compassionate time off for life events—because caring for your loved ones matters.
Fun & Community:
We encourage team connection and celebration, from office events to informal get-togethers and virtual hangouts—exact activities vary by team.
Our commitment to creating a sense of belonging means we welcome individuals of all abilities, ages, citizenships, educations, ethnicities, family statuses, gender identities, genders, genetic information, languages, marital status, military experiences, political views, pregnancy, races, religions, sexes, sexual orientations, socioeconomic statuses, and work experiences and therefore we encourage applicants from diverse lived experiences to apply.
