Role Purpose
As a Booth Teller, you are the face of Mukuru at the point of service. You play a critical role in delivering fast, secure, and compliant remittance services while providing an excellent customer experience. This role requires accuracy, integrity, and a strong focus on compliance and fraud prevention.
Role Context
Reporting to the Regional Branches Administrator, the Booth Teller works closely with internal sales teams and schedulers and interacts daily with Mukuru customers. The role operates in a regulated environment where attention to detail, customer care, and compliance are essential.
Key Responsibilities
Transaction Processing
- Process remittance transactions accurately and efficiently
- Perform KYC checks on all transactions in line with regulatory requirements
- Verify the authenticity of foreign currency for outbound transactions
- Count and recount cash to ensure accuracy before disbursement
- Cancel transactions that do not meet KYC or compliance standards
- Monitor and enforce transaction limits as per Central Bank regulations
Customer Service & Sales Support
- Assist customers with completing transaction forms and understanding Mukuru services
- Provide clear, professional, and friendly service at all times
- Promote Mukuru products and services to customers where appropriate
- Address customer queries and escalate complaints when required
Compliance, Risk & Security
- Identify and report suspicious transactions to the AML Reporting Officer
- Support customers with Enhanced Due Diligence (EDD) documentation when required
- Safeguard cash, devices, PINs, and passwords at all times
- Secure devices and cash in accordance with company procedures
- Conduct daily security inspections of the booth and premises
- Maintain visitor logbooks and verify identification
- Complete all mandatory compliance and AML training
Operations & Housekeeping
- Perform daily cash-ups and reconciliations
- Maintain a clean, organised, and professional booth environment
- Conduct daily cleaning of the booth and workspace before trading
- Perform daily security inspections prior to opening for trade
Minimum Requirements
Education
- Grade 12 / High School Certificate (Essential)
Experience
- Minimum of 1 year experience in the financial services sector (Essential)
Knowledge & Skills
- Knowledge of foreign currencies
- Strong understanding of FICA / AML regulations
- Experience using cash handling or transaction systems (e.g. Cash Stops App)
- Strong numeracy and cash-handling skills
- High level of professionalism and integrity
- Strong organisational and administrative skills
- Customer-focused with excellent interpersonal skills
Key Competencies
- Attention to detail and accuracy
- Ethical judgement and compliance mindset
- Ability to identify risk and suspicious behaviour
- Time management and task prioritisation
- Relationship-building and customer service orientation
Decision-Making & Accountability
- Assess and approve transactions that meet KYC requirements
- Escalate transactions exceeding limits or with insufficient documentation
- Report suspicious or fraudulent activity immediately
- Escalate complex customer or operational issues to management
Impact of Incorrect Decisions:
- Financial and regulatory penalties
- Increased security and fraud risk
- Reputational damage to the organisation
- Possible disciplinary or legal consequences
I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!
Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.
If you do not receive any response after two weeks, please consider your application unsuccessful.
NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS
