Software Engineer (ServiceNow)

Who we are:

What we do:

Why ANS:

ensure today is safe and tomorrow is smarter.

• Deploy, administer, develop, and integrate the ServiceNow suite on RHEL and Windows; collaborate with database developers on MariaDB connectivity, schema, and performance requirements.
• Work within Agile/Scrum and SDLC processes to plan, build, test, and deliver ServiceNow features; participate in stand-ups, sprint planning, reviews, and retrospectives.
• Collaborate with Project Managers and Technical Leads to communicate status, risks, and technical challenges; provide estimates and technical inputs.
• Proven experience using APIs Design and implement integrations between ServiceNow, Cisco (NSO), GOTS, and other enterprise tools using REST/SOAP APIs, IntegrationHub, and MID Server.
• Create and maintain technical documentation (design specs, runbooks, user guides) and support user handoff training when required.
• Monitor application performance and availability; build dashboards/alerts and proactively remediate issues.
• Implement security hardening and compliance controls; support RMF authorization and accreditation (A&A) and applying DISA STIG/SCAP benchmarks and customer-specific requirements.
• proven experience with using Ansible, Python, Terraform, and PowerShell; assist in creating test, validation, and verification scripts.
• Troubleshoot and resolve complex system and service issues; perform and document Root Cause Analysis (RCA) and implement corrective actions.
• Conduct system performance analysis and tuning to optimize configurations and throughput.
• Execute engineering tasks across the SDLC, adhering to change/release processes and delivering within scope and schedule.
• Perform additional duties as assigned in a dynamic environment to support evolving business and technical requirements.

Requirements:

• Candidate must have 10 years of experience that can be a combination of work history and education. This equates to a Doctorate and 3 years, master’s and 4 years, bachelor’s and 6 years, associates and 8 years or HS diploma and 10 years.
• Additional required qualifications include: Compliance with Department of Defense (DoD) 8140 Information Assurance Technical (IAT) Level 2. 
• The candidate must be highly motivated. Able to work independently with both local and geographically diverse team members. Using effective time management skills to meet deliverable timelines.
• Must have at least 1 year of relevant ServiceNow experience that can be a combination of work history, education, and training.
• The candidate must also have experience working within concept, design, engineering, production, and sustainment phases of ServiceNow system development lifecycle.
• Experience with at least one of (Agile, Scrum, SDLC).
• Must be able to work with minimal supervision to perform complex technical tasks and work with others effectively.
• Must be able to process and analyze information and trouble calls submitted by a customer (e.g., system administrator, developer, security specialist), make determinations, and provide and implement solutions.
• Strong communication skills for working effectively with clients and team members.
• Strong organizational skills, including attention to detail, multitasking and critical thinking skills
• Skilled in working within a team environment within a professional office setting.
• Thrive within a highly dynamic and changing environment while adapting and managing shifting customer priorities.
• Strong written and verbal communication skills.
• Working knowledge of Service Now or other ITSM platforms.
• Experience working with Microsoft Office products: Word, Excel, PowerPoint, and Outlook.

Nice to Haves:

including MariaDB.

ANS offers excellent compensation along with a generous benefits package to include:

• Family Medical, Dental (w/ adult orthodontia) and Vision coverage
• Pet Discount Program
• PTO (Paid Time Off)
• Maternity/ Paternity Leave
• Supplemental Military Leave Pay
• 11 Paid Holidays
• 401(k) plan with 6% Company Contribution
• Generous Professional Development Program
• 100% Employer paid Short- and Long-Term Disability
• 100% Employer paid Life Insurance
• Supplemental Whole Life Insurance
• Lucrative Referral Bonus Program
• Annual Allowance for ANS Swag
• Potential for Paid Overtime
• Flexible Work Schedules