Prior to a Design Consultant visiting a home, a Confirmations Specialist will verify lead information to ensure Express Flooring will meet homeowner expectations and that our Design Consultant is set up for a successful visit. In this position, you will work closely with your peers, homeowners and leaders across the organization including Sales Managers and Design Consultant to issue quality leads. If you are interested in joining a passionate team who works closely together to ensure one another is successful, this is an opportunity for you!
Responsibilities:
- Homeowner Expectations - Follow Express Flooring’s Confirmation processes to manage homeowner experience and business needs to issue quality leads.
- Quality Check - Identify potential concerns on leads, have a deeper discussion with homeowner to qualify or disqualify a project, and double check that our database has current/correct information.
- Scheduling Assistance – When necessary, communicate the value of the visit when a quality lead wants to cancel or reschedule.
- Communication - Interact via phone and/or text with homeowners and internal partners.
Qualifications and skills:
- High school Education/GED or equivalent is required.
- Minimum of one year of sales, contact center, and/or marketing experience preferred.
- Work efficiently and effectively.
- Active listener who is meticulous with details and notetaking
- Strong verbal and written communication skills
- Ability to multitask and solve problems.
- Flexible and resilient in adapting to multiple demands, shifting priorities, and changing business conditions.
- Has a positive mindset that allows you to work well with peers and independently.
- Ability to work overtime and non-traditional hours as needed (evenings and weekends).
Full compensation packages are based on candidate experience and relevant certifications.Compensation Range$24 - $25USD
About Us
Express Flooring, a leading provider of residential and commercial flooring solutions in multiple states, is seeking highly spirited and dedicated professionals to join our team in various positions. Our mission is to deliver a superior floor covering experience to our customers by offering top-quality products, professional installation, and unparalleled customer service.As a rapidly expanding company, we are always looking for ambitious individuals who are not just looking for a job, but a rewarding career.
We value problem solvers who are passionate about finding innovative solutions to challenges. At Express Flooring, we care deeply about our employees and strive to provide unlimited potential for growth, job security, highly competitive earnings, and comprehensive benefits packages for our full-time employeesExpress Flooring is committed to a diverse and inclusive workplace. Express Flooring is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
