Jeppesen ForeFlight is redefining the future of aviation technology – equipping pilots, operators, and decision-makers with the software tools to forge bold new digital paths that push past the expected. We stand with those who dream bigger, fly farther, and seek to explore the next frontier in the cockpit and operations center.
Jeppesen Foreflight is seeking a Manager - Professional Services, Crew & Network Operations to lead a team of highly skilled professionals. This role, based in Bangalore, will report to the Senior Manager, Professional Services, Crew & Network Operations, India.The Professional Services Team within Crew & Network Operations team is responsible for the configuration and delivery of our Airline Operations and Resource Planning solutions to commercial airline customers, as well as postproduction changes in the configuration layer.
Joining us is an opportunity to be part of a skilled team of specialists that solve some of the most challenging optimization problems in the world, value diversity, and learn from each other.A successful candidate is passionate about creating value for customers, growing team capability and ensuring progress even with uncertainty.
Position Responsibilities:
- Oversee project/program on-time delivery, profitability, and customer value. Ensures project teams are executing as planned by monitoring high-level progress and major deliveries. Determine options and appropriate actions to ensure and improve project performance. Defines project or program setup and strategy, identifies resource requirements and constraints for projects, approves estimates and develops high-level integrated project plans including critical path. Supports sales team in contract negotiations ensuring customer commitments are realistic.
- Lead, coach, and mentor a team, providing developmental opportunities to enhance employee performance and expand capabilities.
- Develop and maintain relationships and partnerships with customers, stakeholders, peers, partners and direct reports.
- Maintain a positive, results oriented work environment, building partnerships with direct reports, local and regional teams, and across the global organization.
- Coordinate training opportunities for the team with the training department (e.g. schedules, facilities, materials), and activities related to career development and knowledge sharing sessions
- Work with local team and regional and global colleagues to continuously review lessons learned, identify process improvements, and implement best practices.
- Collaborate with regional leadership to plan, manage, prioritize, and optimize resources to achieve organizational goals and objectives. Make hiring decisions.
- Possess the ability to accomplish results through employees who exercise significant latitude and independence in their assignments. Actively involved in daily operations only when required to meet schedule or resolve complex problems.
- Demonstrate a commitment to personal learning and development. Seeking feedback and proactively improving skills and knowledge.
- Foster innovation by exploring new opportunities and solutions, thinking beyond current practices, and approaching work problems with creativity and novel approaches.
- Possess strong analytical skills, including the ability to collect, organize, synthesize, and analyze data to develop conclusions and recommendations.
Basic Qualifications (Required Skills/Experience):
- Experience in the aviation industry.
- Minimum of 10 years of experience in a project or program management leadership role
- Minimum of 5 years of experience leading a team as a direct supervisor.
- Minimum of 5 years experience in complex software project/program management implementation, configuration and delivery, using agile development methodology.
- Minimum 5 years working with external corporate customers.
- Excellent verbal and written communications skills in English.
- Ability to travel 20% of the time.
Preferred Qualifications (Desired Skills/Experience):
- Bachelor’s degree in Business Administration, Computer Science, other technical computing or business discipline, or an equivalent combination of education and experience.
This is a hybrid position. Candidates must live in the Bangalore area to provide on-site assistance.Jeppesen ForeFlight is committed to building a culturally diverse team and strongly encourages applications from female and minority candidates.
About Jeppesen ForeFlight
Jeppesen ForeFlight is a leading provider of innovative aviation software solutions, serving the Commercial, Business, Military, and General Aviation sectors globally. Combining Jeppesen’s 90-year legacy of accurate aeronautical data with ForeFlight’s expertise in cutting-edge aviation technology, the company delivers an integrated suite of tools designed to enhance safety, improve operational efficiency, and sharpen decision-making.
Why You Should Join:
At Jeppesen ForeFlight, we know you want a rewarding career. To do that, you need challenging projects, a good work environment, and awesome coworkers. We believe in our employees and empower them to make a direct impact on our products and services messaging. We strive to provide employees and their loved ones with a world-class benefits experience, focused on supporting their physical, financial, and emotional wellbeing. Our benefits package includes but is not limited to the following:
- Group Medical insurance
- Group term life, personal accident, and critical illness insurance
- Gym reimbursement
- 20 days of paid vacation time
- 12 days of paid sick time
- Employee Assistance Program
