Client Success Manager - Risk Intelligence at EDA Data

What You Will Do

Own the post-sale customer experience by developing and executing success strategies that drive engagement, satisfaction, retention, and long-term value.
Lead recurring client business reviews—both internal and external—providing data-driven insights that support renewals, expansion, and measurable customer outcomes.
Proactively identify risks to customer goals, adoption, or retention, and partner with internal teams to design and implement effective mitigation plans.
Collaborate closely with Strategic Account Executives to identify and support upsell and cross-sell opportunities aligned with customer needs and business objectives.
Deliver personalized onboarding, training, and ongoing enablement to ensure customers realize full value from product features and services.
Capture and analyze Voice of Customer (VOC) insights related to product usage, satisfaction, and user experience; share actionable feedback with Product, Data, Marketing, and other key stakeholders.
Maintain accurate, up-to-date records of customer contacts, engagements, and support activities within the CRM and related systems.
Serve as a trusted advisor and subject matter expert on company solutions while staying current on industry trends, customer challenges, and competitive landscape.

What You Need

3+ years of experience in Customer Success, Account Management, or a related client-facing role, with demonstrated success managing and growing customer relationships.
Strong domain knowledge of P&C Commercial Lines Insurance or Transportation verticals; working understanding of insurance risk, exposure, and profitability is a plus.
Proven ability to drive customer outcomes—not just relationship management, but measurable improvements in adoption, retention, and business performance.
Proactive problem-solver who thrives in ambiguity, takes ownership, and adapt s quickly in a fast-paced environment.
Highly collaborative, with a “one team” mindset and experience working cross-functionally with Sales, Product, Marketing, and Support.

Skills & Qualifications

Excellent communication and presentation skills, with the ability to translate complex concepts into clear, customer-friendly insights.
Strong interpersonal skills with a customer-first mindset; comfortable working independently while contributing effectively within a team.
Exceptional attention to detail, time management, and responsiveness to customer needs and deadlines.
Proficiency with CRM platforms (Salesforce preferred), Microsoft Office, and modern customer success and sales tools.
Bachelor’s degree in a relevant business discipline or equivalent experience in customer success or account management.
This is a full-time position.

What’s in it for You

Working for an established Market Leader with innovative solutions that deliver clear, measurable value to clients
Competitive compensation with additional variable compensation based on retention KPI’s.
Full benefits and 401K
Fitness membership reimbursement! We believe physical and mental health is important.
Remote employment

Fusable participates in the E-Verify program.View the Participant & Right to Work Poster in English | Españolhttps://www.e-verify.gov/employers/employer-resources?resource=30Equal Employment Opportunity - Fusable is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.

Life at EDA Data

EDA is insight you can act on.

There's no end to market data these days. So, how do you know you're getting the right data? Information, in other words, that guides your market decisions and points you to qualified prospects.

EDA is the way. Put simply, EDA brings insight to data. Which is why more and more forward-thinking companies use EDA both for strategic planning and tactical execution.

How does EDA help? We provide a wealth of insight into industrial equipment purchasing, so you can do more: Exploit marketing opportunities. Inform your sales, service and dealer strategies. And see regional hot spots, growth trends and emerging markets. Right down to actual prospect addresses and purchasing histories.

Our platform of transaction-based data allows you to pinpoint actionable opportunities. You see what no other information source provides. It's all signal, no noise. It's both brand and market specific. It's up-to-the-minute and historic. It's big picture and customer-targeted.

The decisions you make are only as good as your insight.

EDA is a division of Randall-Reilly and is the only comprehensive source of equipment-based market insight in the U.S.

Thrive Here & What We Value

Propelling people to the best version of themselves

Competitive compensation

Medical, dental, vision, FSA, 401k, life insurance products and more!

11 paid holidays + PTO

Fitness membership reimbursement

Highly collaborative and flexible environment

Growing but highly valuing relationships</s>

Client Success Manager - Risk Intelligence

What You Will Do

What You Need

Skills & Qualifications

What’s in it for You

Life at EDA Data

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