IT Operations Manager

The Role

Key Responsibilities

M&A Integration & Strategic Growth

• Integration      Strategy: Lead the technical roadmap for Mergers & Acquisitions,      defining timelines and budgets for integrating acquired sites into the      corporate network.
• Migration      Oversight: Plan and manage complex Tenant-to-Tenant migrations      (O365/Azure), ensuring the seamless consolidation of identities, email,      and data with minimal business disruption.
• Standardization:      Rapidly assess acquired infrastructure and drive the standardization      of hardware, security stacks, and connectivity to match corporate      standards.

Infrastructure & Network Strategy

• Architecture      & Maintenance: Manage the lifecycle of the company’s physical and      virtual infrastructure, including LAN/WAN, VMware environments, and      Storage Area Networks (SAN).
• Cloud      & Modernization: Lead migration strategies for legacy systems and      manage the Microsoft O365 ecosystem and Azure AD hybrid environments.
• Network      Reliability: Oversee the configuration and uptime of enterprise      networking gear, specifically Palo Alto firewalls and Aruba      switching/routing.

Security Oversight & Vendor Partnership

• MSSP      Liaison: act as the primary bridge between the organization and our      Managed Security Service Provider (MSSP). You will hold the MSSP      accountable for monitoring, threat detection, and response.
• Internal      Compliance: Collaborate with the MSSP to enforce security policies,      ensuring the internal environment (Active Directory, email filtering,      endpoints) remains compliant with security standards.
• Disaster      Recovery: Own the backup and disaster recovery strategy (utilizing      Cohesity and our DRaaS Expedient), ensuring data integrity and validating      recovery time objectives (RTO).

Team Leadership & Service Delivery

• Team      Management: Manage and mentor a diverse technical team (Systems Admin,      Help Desk, Systems Analysts), fostering a culture of rapid resolution and      high-quality end-user support.
• Process      Improvement: Analyze support workflows and implement ITIL-based best      practices to improve efficiency and reduce ticket volume.
• Automation:      Champion the use of PowerShell and automation tools to reduce manual      administrative tasks.

Application Reliability 

• System      Ownership: Act as the primary infrastructure owner for critical      business applications, ensuring high availability and performance      optimization.
• Vendor      Management: Manage relationships with software and hardware vendors,      including licensing compliance, procurement, and support escalation.

Qualifications

Required Experience:

• Leadership:      5+ years of experience managing IT infrastructure or systems engineering      teams.
• Core      Infrastructure: Deep expertise in Windows Server environments      (2016/2019/2022), Active Directory, DNS, DHCP, and Group Policy.
• Virtualization      & Storage: Proven experience with VMware (Enterprise Plus      features) and iSCSI SAN technologies (Dell EqualLogic or similar).
• Networking:      Hands-on experience with enterprise networking, specifically Palo Alto      firewalls and Aruba architecture.

Preferred Skills:

• Experience      supporting Prophet 21 or similar distribution ERP systems.
• Proficiency      in PowerShell scripting for task automation.
• Experience      with Cohesity for enterprise backups.
• Bachelor’s      degree in an IT discipline (preferred but experience is prioritized).