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Full-timeDescriptionTidewater Fleet Supply/TNT Parts, one of the largest independent distributors of fleet, truck, trailer, and heavy equipment parts in the Southeast is rapidly growing and need qualified candidates like you.The On-site Parts Counter Sales position supports fleet personnel with their parts needs while delivering a high level of customer service. This role is based in the Tidewater Fleet Supply on-site parts room located within a fleet services garage. The ideal candidate will be detail-oriented, customer-focused, and comfortable working in a fast-paced, hands-on environment supporting daily fleet operations.
Responsibilities
- Provide excellent customer service at the counter by listening to customers and meeting their needs.
- Assist in generating invoices for customer requisitions into ERP system.
- Assist in entry of vendor receiving documents into ERP system.
- Service customers by identifying needed parts, using parts catalogs, computer system.
- Maintain a current knowledge base of all product offerings to identify and fulfill customer needs.
- Respond to in person and email inquiries from the Fleet Technicians.
- Locate and obtain parts.
- Process buyouts for non-stocked parts.
- Keep counter and parts room neat and clean.
- Occasionally drive company vehicle to pick up parts.
- Provide 24-hour support at the city location during emergencies.
- Performs other related duties as assigned.
Physical Demands and Working Conditions
- Exerting up to 50 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
- Stooping, crouching, reaching, standing, and walking are occasionally required.
- Keying data is repetitive motion and is frequently required.
- The position is not substantially exposed to adverse environmental conditions.
- Must have open availability. Some night and weekend will be required.
Skills, Knowledge, and Abilities
- Excellent verbal and written communication skills.
- Strong organizational and multi-tasking skills.
- Enjoy working in a fast-paced customer service environment.
Benefits:
- Health Benefits (Medical/Dental/Vision) with Health Savings Account
- 401K - Employer Match
- Paid Time Off
- Performance Bonuses
- Life Insurance - Employer Paid
- Supplemental Policies (Disability. Accident, Critical Illness, Legal Support)
- Employee Assistance Program
Requirements
Education and Experience
- A high school diploma or GED is required.
- A minimum of 3 years’ experience in parts sales and/or counter operations is required.
