About NMG:
Nationwide Marketing Group works on behalf of thousands of independent appliance, furniture, bedding, electronics, specialty electronics, custom installation, and rent-to-own dealers, helping them grow their businesses and thrive on their own terms. With more than 5,000 members operating some 14,000 storefronts, Nationwide Marketing Group is the largest buying, marketing, and business support organization of its kind, representing billions in combined annual sales across the membership. For more than 50 years, we have remained committed to the independent channel, empowering members with the scale, sophistication, and efficiencies they need to compete while delivering the business intelligence, tools, and resources required to win in a changing marketplace.
To learn more, visit nationwidegroup.org or our Nationwide Marketing Group LinkedIn page.
Why You Want to Work Here:
At Nationwide Marketing Group, we believe our strength comes from the diversity of our people and the communities we serve. We’re committed to building teams where every individual feels valued, included, and supported to do their best work. Different voices and perspectives do more than broaden our thinking. They help us serve our members better.But culture at NMG goes beyond our commitment to diversity and inclusion. We’re a community built on collaboration, respect, and a shared drive to help independent businesses thrive.
You’ll join a team that celebrates wins together, tackles challenges head-on, and invests in both professional and personal growth.NMG is proud to be an equal opportunity employer. We do not discriminate based on race, color, sex, age, national origin, religion, sexual orientation, gender identity or expression, veteran status, disability, or any other protected characteristic. If you need reasonable accommodations during the hiring process, let us know and we’ll make sure you have the support you need.
What We’ll Do For You:
- Competitive base pay and performance bonus, dependent on role
- Medical, dental, and vision benefits with low-cost coverage options
- Employer paid basic life and AD&D
- Employer paid short-term and long-term disability
- MetLife supplemental insurance options
- Matching 401(k) with 100 percent vesting
- Open PTO policy, paid holidays, and ten weeks of paid parental leave
- Business casual work environment
- Rewards and recognition platform where you can earn points and redeem for merchandise
- Discounts on electronics, cell phones, travel, wellness, health and auto, pet insurance, and more
Job Location: U.S. Midwest (IA, IL, IN, KY, MI, OH, TN, WI)
Job Summary:
The Member Support Manager (MSM) partners with Nationwide Marketing Group (NMG) Member Companies, vendor partners, and internal teams to drive member profitability, operational effectiveness, and adoption of NMG programs and services. The MSM applies consultative sales, business operations, and relationship management expertise to support Member performance, engagement, and long-term retention. This role serves as a primary business liaison between Members, vendors, and NMG, ensuring consistent value delivery, strategic alignment, and a high-quality Member experience across the assigned territory.
Job Responsibilities:
- Partners with Member Companies to understand business objectives, operational challenges, and growth opportunities
- Provides strategic guidance and consultative support to improve sales performance, operational efficiency, and overall profitability
- Manages a portfolio of approximately 80–130 Member relationships, maintaining consistent engagement through in-person visits and digital touchpoints
- Develops and executes territory routing and travel plans, typically organized into six regional route clusters
- Conducts meaningful weekly touchpoints with top-tier Member accounts
- Drives annual growth in adoption and utilization of NMG programs and services within the assigned territory
- Promotes Member participation in PrimeTime and Regional Meetings to support education, engagement, and program adoption
- Presents the NMG value proposition to prospective Members, providing insights to support enrollment and onboarding decisions
- Builds collaborative working relationships with regional vendor partners to support Member initiatives and shared growth objectives
- Partners with internal NMG teams to ensure alignment, effective communication, and a seamless Member experience
- Maintains accurate and complete CRM documentation, ensuring 100% compliance across interactions, opportunities, outcomes, and follow-up activities
Job Competencies:
- Member & Stakeholder Collaboration: Builds trusted relationships with Members, vendor partners, and internal teams to understand needs, align priorities, and deliver value
- Consultative Business Support: Applies sales, operational, and financial insight to support Member performance and profitability
- Communication & Influence: Clearly communicates business insights and NMG value to diverse audiences, influencing adoption and engagement
- Planning & Territory Management: Effectively plans travel, outreach, and engagement strategies to maximize territory performance
- Member Recruitment & Growth: Identifies prospective Members and develops new recruitment leads, contributing to territory expansion while supporting annual growth in adoption and utilization of NMG programs and services, aligned with regional goals.
- Problem Solving & Analytical Thinking: Identifies challenges, evaluates options, and delivers practical, solution-oriented recommendations
- Process & Performance Management: Tracks KPIs, supports 95%+ Member retention, and maintains disciplined CRM and reporting practices
- Accountability & Ownership: Demonstrates strong ownership of territory results, goals, and Member outcomes
- Time & Priority Management: Organizes and balances multiple priorities to maintain productivity and responsiveness in a fast-paced, field-based role.
Basic Qualifications:
- Three (3) or more years of relevant professional experience in Sales, Marketing, Account Management, Business Development, or a related field
- Proficiency in the use of Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook
Preferred Qualifications:
- Bachelor’s degree
- Industry experience in appliances, electronics, furniture, or bedding
- Proven experience communicating effectively, delivering presentations, and building professional working relationships with diverse stakeholders
- Demonstrated effectiveness in influencing business outcomes and supporting the adoption of programs, services, or initiatives
- Strong organizational, analytical, and time-management skills to effectively prioritize tasks and meet deadlines
- Independently manages tasks, exercises sound judgment, and ensures business decisions are data-informed and policy-compliant
Work Environment:
Must be able to read, write, and communicate both verbally and in written form to express and exchange ideas. While performing the responsibilities of this job, the employee must be able to access all components of the workstation and other office equipment. Frequent typing, writing, bending, and twisting. Must be able to lift up to 10 pounds. General office environment with moderate noise. This position is mostly sedentary, involves sitting most of the time, but may involve walking or standing for brief periods of time.
A busy environment with many unscheduled interruptions. Frequent computer use at workstation for extended periods of time. Public contact position requiring appropriate business apparel.**Review of applications will continue until the position is filled**
66000.00 To 72000.00 (USD) Annually
