Systems Analyst

LocationDallas, Texas, United States

TypeOnsite

Position Summary

The Systems Analyst is a foundational member of Meriplex’s Technical Assistance Center and reports to a TAC Manager. In this role, you’ll resolve Level 1 end-user issues, follow established SOPs, and deliver a consistently positive support experience. You’ll handle a wide range of everyday IT needs—from desktop troubleshooting to account management—while knowing when to escalate more complex issues.This is a great opportunity for someone who wants to build confidence, expand technical exposure, and grow within an MSP environment.

What You’ll Do

Be the first point of contact for end users, delivering friendly, professional, and timely support
Troubleshoot common desktop, OS, email, printing, and connectivity issues
Support customer-specific applications using documented procedures
Perform basic network troubleshooting (TCP/IP, VPN connectivity, password resets)
Navigate Active Directory to create, modify, and disable user accounts and groups
Provide basic Microsoft 365 and Azure support
Perform first-level triage for virtual server and system issues
Accurately document work and manage tickets using established workflows
Follow SOPs while knowing when to escalate issues appropriately
Build trust with end users by setting clear expectations and following through

What We’re Looking For

Strong customer service mindset - you enjoy helping people and explaining technical concepts clearly
Solid Tier 1 / Tier 1.5 technical foundation
Basic understanding of:
Microsoft 365
Active Directory
TCP/IP and networking fundamentals
Command line and OS troubleshooting
Ability to communicate effectively with both technical and non-technical users
Comfortable working in a ticket-driven environment and managing priorities
Team-oriented, dependable, and respectful in all interactions

Preferred Experience & Certifications

Prior MSP or service desk experience (highly encouraged)
A+, Network+, and/or Server+ certifications
Basic Microsoft 365 or Azure certifications
Familiarity with ITIL concepts
Strong written and verbal communication skills

Why Meriplex

Supportive team environment with clear processes
Exposure to a variety of technologies and real-world client environments
Opportunity to grow beyond Tier 1 as your skills develop
A company that values both technical ability and how you treat people

Life at Meriplex

Meriplex is an enhanced service provider specializing in Unified Communications, Managed Services, and Cloud Computing Solutions for the enterprise market. With global clients, the seasoned Meriplex Managed Services Support Desk is staffed 24/7/365 with certified professionals across our multiple North American facilities. With company headquarters now in Houston, Texas, Meriplex resides in the energy capital of the world proudly servicing some of the largest Fortune 500 companies. Meriplex provides the following services:

Innovative Hybrid Cloud Solutions Global SD-WAN or MPLS with SIP Network Solutions Total Care SaaS IT Systems Management as a Service Infrastructure and IT Managed Services 24x7x365 Certified Cisco Master Collaboration and Cloud and Managed Services Partner Solutions

Meriplex develops lasting customer relationships by demonstrating can-do attitudes in providing creative, reliable, and personalized solutions. We strive to become the Service Provider of choice by delivering quality customer experiences utilizing automation, technology and an engaged workforce.

Meriplex embraces a profound culture that demands quality, excellence, and reliable cost effective solutions for our customers. Confident in the knowledge that people buy from people, not companies, Meriplex focuses every day on customers business requirements. Our success can be directly attributed to our complete attention to customer service and satisfaction. Meriplex Communications services enterprise businesses around the globe

Thrive Here & What We Value

Equal Employment Opportunity Employers

Looking for bright and eager IT professionals to join their team to drive assigned operational resource teams and push projects through to completion.

Meriplex strives to provide excellent customer service

Meriplex values both education and experience equally

Offers a full benefits package including medical, dental, vision, disability, group term life insurance, 401K, plus PTO, holiday pay, as well as referral bonuses.