Project Manager

We’re looking for a driven Project Manager to lead client-facing IT projects from kickoff to completion. You’ll own timelines, budgets, communication, and delivery - ensuring projects stay on track and customers stay happy.

Key Responsibilities

• Lead end-to-end project planning including scope, budget, schedule, procurement, quality, and risk management for interrelated telecommunications and infrastructure initiatives
• Track project progress, proactively identify risks or issues, and escalate as needed to keep projects on course
• Assess scope and timeline changes and collaborate with account managers to document and implement change plans
• Serve as the primary point of contact for clients and internal stakeholders throughout the project lifecycle
• Develop and execute clear communication plans to ensure consistent, transparent stakeholder updates
• Apply established project management methodologies, tools, and best practices to all assigned projects
• Mentor and support junior project managers on processes, tools, and delivery standards
• Build and maintain strong working relationships with clients, vendors, and cross-functional internal teams
• Monitor schedules, budgets, billing, and documentation to ensure accuracy, completeness, and financial alignment

Qualifications

• Excellent verbal and written communication skills with strong relationship-building ability
• Proven track record of successfully delivering both short- and long-term customer projects
• Demonstrated ability to drive timelines and accountability across internal teams
• Self-directed with the ability to work effectively with minimal supervision
• Strong stakeholder management skills with the ability to influence across all organizational levels
• Comfortable operating in complex environments and applying critical thinking to solve problems
• Strong business acumen and ability to thrive in a fast-paced, dynamic environment

Education & Experience

• 5+ years of IT project management experience
• Bachelor’s degree from an accredited college or university preferred
• Prior Managed Services Provider (MSP) experience preferred
• Experience in telecommunications and/or IT infrastructure strongly preferred
• Experience with ConnectWise and Smartsheet highly preferred

Certifications

• CAPM certification highly preferred (required within 6 months of hire if not already obtained)
• PMP (Project Management Professional) certification preferred