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Full-timeDescriptionK2United is an organization that houses two distinct, national, customer-facing brands tied together by a shared purpose: setting the standard for an extraordinary workplace. Through our brands, K2Share and CareerSafe, we provide advisory services in cyber risk management and online education for workforce readiness.Our four core values define how we show up every day:
- Respect Others – We lead with respect, building trust and connection.
- Internally Driven – We are relentlessly compelled to accomplish our objectives.
- Collaborative Innovation – We create by listening, sharing, and working together.
- Client Success – We hold our client’s mission as our own.
We believe in people who are accountable, curious, and motivated to make an impact that matters.Our programs make a big impact—CareerSafe supports 2 million+ users per year, and K2Share delivers IT support on federal systems. You’ll have the opportunity to make a difference in a mission-driven, small-business environment that values professional growth and work/life balance.
About You
You’re a relationship-first professional who believes the best growth comes from helping clients win. You’re energized by understanding how customers operate, what success looks like for them, and how to expand partnerships over time. You’re proactive, thoughtful, and steady — someone clients trust and teammates rely on.You get it — you understand that long-term revenue comes from delivering real outcomes.You want it — you’re motivated by retention, expansion, and client advocacy.You have the capacity — you can balance multiple accounts, priorities, and stakeholders without losing focus or follow-through.
Your Impact
As a Customer Success–aligned Account Executive, you are responsible for growing and retaining client relationships while ensuring clients achieve measurable value from our solutions. You serve as a strategic partner to your accounts, identifying opportunities to deepen engagement, expand services, and strengthen long-term alignment.In this role, you will:
- Own and manage a portfolio of client accounts with responsibility for retention, renewal, and expansion
- Build deep, trusted relationships with client stakeholders and decision-makers
- Partner closely with Customer Success and Delivery teams to ensure clients achieve defined outcomes
- Proactively identify expansion opportunities based on client goals, usage, and performance
- Lead renewal conversations with a focus on value realization and long-term partnership
- Act as the voice of the customer internally, surfacing insights to improve services, processes, and offerings
- Drive predictable, sustainable revenue growth through account expansion rather than transactional selling
Your success will be measured by client health, retention, expansion revenue, and the strength of long-term partnerships you build.Requirements To succeed in this role, you bring a strong blend of relationship management, business acumen, and customer advocacy.
Required:
- 3+ years of experience in Account Management, Account Executive, or Customer Success–focused sales roles
- Proven experience managing existing client relationships, renewals, and upsell/expansion
- Strong consultative skills with the ability to uncover client needs and align solutions to outcomes
- Experience collaborating with Customer Success, Delivery, or Implementation teams
- Ability to manage multiple accounts and priorities with strong organization and follow-through
- Comfort using CRM tools and data to track account health and opportunities
- Up to 15% travel
Preferred:
- Experience in B2B services, SaaS, or recurring-revenue environments
- Familiarity with customer success frameworks (health scores, success plans, QBRs)
- Experience leading strategic account reviews or renewal planning
- Located in Arizona, Oregon, or Texas
Benefits:
We’re invested in the people who make our success possible. As a K2United employee, you’ll enjoy a comprehensive set of benefits and opportunities that meet you where you are. These benefits include:
- 401(k) plan with employer matching contributions
- Low-cost, comprehensive medical benefits for employees and their families
- Flexibility for those needing time off for jury duty, voting, military leave, etc.
- Wellness stipend program (includes fitness reimbursement program)
- Tuition stipend
- Casual dress work environment
- Technical training and certifications as required
- Any of our CareerSafe Online training courses for free to employees and their immediate family
- Salary: $70,000 - $100,000
Applicants must be willing to take a drug test and submit to a credit and background investigation as part of the selection process.
The U.S. government restricts access by Foreign Nationals to certain types of technology and technical data. Consequently, this posting is intended only for U.S. citizens.K2United, LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected Veteran status. This job description is not an exhaustive list of job responsibilities. K2United management reserves the right to change or alter this job description at any time without notice.
