ApplyJob Type
Full-timeDescriptionOur service team is looking for a Copier / Printer Onsite Support Associate for our DFW office to provide on-site, first-level technical support for multifunction copiers and printers. This role focuses on basic remedial and preventative maintenance to keep devices running efficiently, clean, and properly supplied. As the front-line support representative, this associate resolves common issues, assists end users, and escalates more complex service needs to certified technicians when appropriate.Our team is dedicated to providing reliable and efficient technology services, ensuring smooth operations for our clients and we are committed to delivering exceptional customer service and technical solutions to businesses of all sizes.
About Us:
Knight Enterprise, a subsidiary of Knight Office Solutions, Inc., is an independent technology dealer representing some of the best names in imaging, workflow, and IT. Our mission is to help our customers reach their goals by providing client-focused technology solutions supported by a culture of service excellence and a commitment to doing the right thing.We invite you to apply today to contribute to our mission of delivering top-quality office technology solutions to our valued customers.
When you join the Knight team, you will enjoy:
- Leadership that promotes a balanced life which prioritizes faith, family, health, and work.
- A culture driven by our core values focused on honesty, integrity, giving back to the community, and enjoying what you do!
- A fast-paced growth industry focused on office technology.
- Access to local leadership.
- Volunteer Paid Time Off to give back to charitable and community organizations that matter to you.
- Opportunities for professional growth and development.
- Friendly and inclusive work environment that values teamwork, feedback, and collaboration.
Also, a complete benefit package that includes:
- Medical
- Dental
- Vision
- Life Insurance
- Accidental death and disability insurance
- Short- and long-term disability insurance
- 401K (with company match)
Learn more about Knight Office Solutions here.Requirements
First-Level Remedial Support
- Respond to common copier and printer issues such as paper jams, error codes, print quality concerns, and basic mechanical issues
- Perform toner and consumable replacement (toner, waste toner bottles, staples, etc.)
- Clear misfeeds and perform basic device resets
- Conduct visual inspections to identify potential issues before failure
Preventative Maintenance
- Perform routine cleaning of devices (glass, rollers, trays, external surfaces)
- Monitor device condition and usage to help prevent downtime
- Ensure devices are operating within manufacturer guidelines
Consumables & Supplies Management
- Monitor toner and supply levels
- Replace consumables as needed and ensure proper inventory levels are maintained
- Report supply usage trends or abnormalities
Customer & Site Support
- Serve as the primary on-site point of contact for copier and printer support
- Provide basic user assistance and education as needed
- Communicate clearly with end users regarding issue status and resolution
Service Coordination & Escalation
- Accurately document service activity and actions taken
- Escalate unresolved or advanced technical issues to field service technicians
- Assist technicians during escalated service calls when requested
Qualifications
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
- Requires journeyman level technical knowledge typically gained through completion of technical school and 2+ years of related experience.
- Requires a valid state driver’s license and minimum level of auto insurance coverage per KOS policy for positions entailing extensive use of personal car while on company business. Company vehicle(s) are available for eligible employees.
- Reasonable accommodation may be made for qualifying individuals with disabilities.
Supervisory Responsibilities:
This job has no supervisory responsibilities.Join our dynamic team at our KOS Dallas Ft. Worth location to make a significant impact on our customers' experiences through exceptional customer service. We would love to hear from you!_______________________________________________________________________________________________________________________________
Apply today!
Step 1: Apply to the position by submitting your resume, cover letter, and any relevant work examples demonstrating your expertise to Knight Office Solutions' Careers Page or via a job board.Step 2: After you apply, we invite you to participate in a Culture Index Survey. This is 2-question survey helps us to apply your work-related needs to our position requirements, and it is also used to assist us in the development of our employees. The survey takes approximately 8 – 10 minutes to complete.Please click Here or use this address, https://go.cultureindex.com/p/k8cKCmYIIwUdxK8y, to complete the survey and select the position that you are applying for - Copier / Printer Onsite Support Associate.
For optimal visual of directions, it's recommended that you take the survey on a computer or tablet.________________________________________________________________________________________________________________________________Knight Office Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
